Popular Articles

  1. About the Custom Record Table

    The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...
  2. Configuring Services and Scheduled Tasks

    Issuetrak uses a combination of Windows services and scheduled tasks to continuously provide features and functionality: Feature Name Service or Task? Automatic Asset Updates Scheduled Task...
  3. Mass Updates

    This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
  4. Custom Record Table - When to Use

    The Custom Record Table functions as an internal database linked to issues, containing unique records that can be reported on. Each issue retains a reference to its corresponding Custom Record Table entry, facilitating efficient data management an...
  5. Best Practices - Moving a Workflow to Issuetrak

    Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
  6. About Identity Management

    When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods. There are t...
  7. Using Zapier with Issuetrak

    This article describes what is needed to get your instance of Issuetrak working with Zapier.   Ensure that you are on the Correct Version of Issuetrak If your Issuetrak instance is hosted in the cloud by Issuetrak, then you do not need t...
  8. About the All Restrictions Screen

    The All Restrictions screen is a centralized location from which you can view and manage visibility restrictions in your Issuetrak site.
  9. Licensing FAQs

    Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated. Moving forward, we no longer prov...
  10. Issuetrak License Update Utility

    The Issuetrak License Update Utility is exactly what it sounds like: A utility to update your Issuetrak license. Its purpose is to allow for license changes on legacy (Pre-16.0) Issuetrak sites without the need to distribute, enter, or track license...