Exclude Text


You have the ability to specify text that is excluded from the email processing. When a block of text is input to be excluded, IEM will scan for it in the body of the message and when found, will eliminate it from the description/note of the issue. This allows you to put in confidentiality or disclaimer text so that it doesn’t clutter your issue content.


  1. Navigate to Administration > Incoming Email > Exclude Text.
  2. Add using the left-hand menu; edit or delete items already in the list using the links provided.
  3. Type in or adjust your text content.
  4. Click Save.