Change Password

The option for a user to change their own password will only appear if three conditions are met:

  • “Self Service” option has been enabled within the Password Policy settings (this, in turn, can only be activated if Outbound Email is enabled).
  • Can change their own password ” permission has been enabled on the current user's account page.
  • A valid email address has been entered for the user.

To change your password,  please do the following steps:

  1. Navigate to Home > My Issuetrak > Change Password.
  2. Enter Current Password
  3. Enter New Password (making sure to adhere to any listed password requirements).
  4. Retype password.
  5. and then click Change Password

A confirmation message will appear when this process is complete.