Issue Handling

Articles

Mass Updates
This article is about the feature that uses a Report Writer query to update a number of issues.  If you're instead trying to reach documentation about Mass Issue Updates via the Issue Hub, then please see this article instead. ...
About Issue De-Escalations
Issue De-escalations is a feature that allows escalated issues to be de-escalated.  This functionality is disabled by default and must be activated from the Features screen .  Every issue that has been escalated will have a lin...
About Issue Attachments
Issue attachments are files that can be uploaded to issues. These files can then be downloaded and distributed in relation to the issue. This feature allows you to add supporting information to issues and knowledge base articles. Ther...
Issue Submission Methods
Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found: Via the Report Writer in the Issues Dataset On the View Issue or Edit Issue screens, if the Custom Screen in...
Entered Date vs Submitted Date
Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date." Entered ...