Issue Handling

This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).

Issue De-escalations is a feature that allows escalated issues to be de-escalated.  This functionality is disabled by default and must be activated from the Features screen .  Every issue that has been escalated will have a link at the t...

Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...

When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.

Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found: Via the Report Writer in the Issues Dataset On the View Issue or Edit Issue screens, if the issue form i...

Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date." Entered Date This is the “actual” d...