How to clear browser cache and storage

If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.

Steps:

Firefox:

1. Press F12 to pull up the console.
2. Go to the Storage Tab.
3. Expand Cache Storage on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
4. Expand Cookies on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
5. Expand Indexed DB on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
6. Expand Local Storage on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.
7. Expand Session Storage on the left.
   1. Locate the cookie for your Issuetrak site.
   2. Right-click and select Clear.

Edge Legacy:

• Edge Legacy is no longer supported by Issuetrak.

Chrome and Chromium Edge:

1. Press F12 to pull up the console.
2. Go to the Application Tab.
3. Expand Local Storage on the left.
   1. Right-Click on the cookie for your Issuetrak site.
   2. Click on Clear.
4. Expand Session Storage on the left.
   1. Right-Click on the cookie for your Issuetrak site.
   2. Click on Clear.
5. Expand Cookies on the left.
   1. Right-Click on the cookie for your Issuetrak site.
   2. Click on Clear.

Once the cookie(s) is cleared the user can then close the console and log in again, or refresh the page if you are using SSO login.

If you still experiencing issues, please contact the Support Team. You can contact Support at 888-789-8725 (US & Canada), +1 757-213-1351 (International), support@issuetrak.com or https://support.issuetrak.com/.