License Key

Your License Key determines how many Agents you have, which Add-On Modules can be activated, and when access to your site will expire. You may extend expiration dates, add more Agents or evaluate/add other Add-On modules at any time by requesting a new key from our Technical Support Team at 757-213-1351,, or

In addition to the current license key information, the Issuetrak version currently running on your site, and the number of Agent licenses in use is displayed on the License Key screen. Permitted users can view a detailed list of every version upgrade and update applied to your site by clicking the paper icon next to the current version name.

If your site is installed on your server(s), you may download the most recent release from the link in our Support Site’s Home Screen Message at any time. As new releases become available, the download information will also be sent via email to the Technical Contact in your Issuetrak customer account.

If your site is hosted on our cloud environment, Issuetrak Technical Support will keep the site up-to-date and email the Technical Contact in your customer account prior to any upgrade. Those customers wishing to upgrade sooner than the established schedule should contact support to schedule the upgrade.


Managing the License Key

Only users with Sys Admin permission can apply a License Key to your system. Cloud customers will not see this option and have their license key managed by Issuetrak.

  1. Click the gear icon in the upper right > click on License Key beneath System.
  2. Paste the new license key in the field provided.
  3. Click Update.

A confirmation message will appear when this process is complete.