An Issuetrak Cloud site URL will typically have a format similar to https://yoursite.issuetrak.com. However, it is possible to have a URL with your company’s domain instead.
For example:
If your company’s name is “yoursite”, you might be able to use a vanity URL of https://support.yoursite.com or https://helpdesk.yoursite.com.
SSL and Your Cloud Site
In order to provide a secure experience for you and your customers, all Issuetrak Cloud sites are secured via Secure Sockets Layer (SSL). In instances where you wish to use a vanity URL for your site, Issuetrak must also host an SSL certificate keyed to that domain. Largely speaking, there are two types of certificates that can be used to secure your site:
Specific URL - The certificate only works for one URL
For example:
https://support.yoursite.com
Wildcard - The certificate can be used with a number of sites which all share the same domain.
For example a wildcard certificate for *.yoursite.com could be used for all of the following sites:
https://go.yoursite.com
https://support.yoursite.com
https://helpdesk.yoursite.com
How to Obtain an SSL Certificate
Issuetrak is dedicated to helping you secure your site by any and all means necessary. With that in mind, there are a number of different solutions by which you can obtain a certificate. Which you choose will vary on your environment, business needs, and capacity.
Use an existing certificate
If you already have a certificate that is usable for the desired URL, you will need to export a copy of that certificate, along with a password, for Issuetrak to use. If this certificate expires you will be responsible for providing Issuetrak with a new one in order for the site to be secured properly.
Generate a certificate and host it yourself
In this method, you would create a Certificate Signing Request (CSR), submit that request to a certificate authority for validation (such as GoDaddy, DigiCert, etc.), and host the completed certificate that they provide on your own web servers. Issuetrak requires you to export a copy of this certificate, along with a password, in order for us to host that copy on our Cloud. This certificate expires after a set time (typically 1 or 2 years) and will need to be renewed with the vendor before that time.
Have Issuetrak create a CSR
If you are unable to do so for any reason, Issuetrak can create a Certificate Signing Request (CSR) on your behalf and provide you with the certificate request file to then have a certificate authority validate it. You would then provide a file from the certificate authority to Issuetrak so that we can complete the request and host your certificate on our servers. This certificate expires after a set time (typically 1 or 2 years) and will need to be renewed with the vendor that authorized it before that time.
If you already have your own certificate for the domain that matches your vanity URL, you can export the certificate with chain as a pfx file. That file can be provided to the Support Team by attaching it to the related issue and providing the password that you set when exporting the certificate.
If your site uses a custom URL (eg support.yourcompany.com), and you require assistance with the certificate request process you can perform the following:
- Submit a request to the Support Team requesting a Certificate Signing Request (CSR) for your vanity URL and provide us with the following information:
- Common Name (the exact vanity URL, which the request will be made for)
- Organization
- Organizational unit [usually same as above]
- City
- State
- Country
- We will then start the request process using our servers and provide you with the CSR, which you will need to use in order to purchase a digital SSL certificate from a digital certificate company. Several companies offer digital SSL certificates including Verisign and Thawte.
- Once you obtain the certificate, you will need to provide it to our Support Team and we will apply it to your site.
OpenSSL
Issuetrak can guide you through the entire certificate process using a free open-source vendor called OpenSSL. In this instance, Issuetrak would create the CSR, submit it for validation, complete the request, and host the certificate. We would also have it set to automatically renew as it expires.
