It is possible to have Issuetrak Chat send visitors a transcript of their chat with the Agent. In order to enable the ability to request a chat transcript:
Steps
- From the Admin dashboard, click on Settings > Options.
- Scroll down to the Emails to Visitor section
- Enable the "Allow visitors to request transcript of the chat" option.
- (Optional) Change the subject of the email the visitor will receive with their transcript.
- Click the Save Changes button.
Once this is enabled, the visitor will be able to request a transcript during their chat.
