Best Practices

Getting a handle on your business processes requires knowledge of the process and how the process is handled in the everyday world. We have found that real-world and recorded processes can sometimes be different. Documenting both can help you under...

This article applies to Issuetrak 14.1 and prior. The introduction of the User Administrator feature in Issuetrak 11.2 allows you to designate end-user accounts that will have limited governance over other end-user accounts within the...

Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be established, e.g. t...

It is possible to embed videos within Knowledge Base (KB) articles and/or issues. Although the embedded video is a desirable feature, it may be best to just add the video file to a KB article or issue as an attachment. This will allow the users to s...

When another group or department wants the same benefits you’re getting from Issuetrak, what’s the best way to make that happen? Should they use your site or get their own? Where do you start?   Where to start? The key t...

This article contains guidelines on how to analyze your processes and convert them so they can be implemented into your Issuetrak system. The actual steps to add Tasks and Task Groups to Issuetrak are not covered here. See our About Tasks articl...

The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. When the Custom...