Identity Management

When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods. There are t...

The Active Directory (AD) LDAP integration is compatible with Secure Socket Layer (SSL) connections and multi-server / multi-domain directory environments. Issuetrak user records are automatically created and updated by the AD integration if enabled...

When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module. Steps : Click the gear icon in the upper right >...

Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory LDAP connection. This can only be performed by an Issuetrak user with the “Can access and maintain Administration functions” permiss...

This article provides steps for migrating a site with AD / LDAP-authenticated users to AD Federation Services. If you don't have AD configured but would like to configure AD FS, please see this article . At a high level, the following things...

Once your configuration mapping is complete, you’re ready to import your users into Issuetrak. You can do an initial manual import, and then schedule imports to occur automatically. This task can only be performed by an Issuetrak user with the “Can...

This article goes over the prerequisites for using the Active Directory (AD) LDAP integration in Issuetrak.   Verifying AD information Organizations within Issuetrak are generally used to represent companies and / or companies’ customers...

If you brought in all of your users with the same End User template , you’ll want to go ahead and put your Agents into Issuetrak Groups to grant them higher permissions. You can create as many groups as needed, and users can be members of mor...

Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...

This article provides steps for a scenario where it is necessary to roll back to using AD / LDAP instead of AD Federation Services (AD FS). The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the cou...

This article only applies to the Active Directory connection type in Issuetrak, not to Active Directory Federation Services (AD FS) or Microsoft Entra ID. The IIS settings below are incompatible with AD FS and Microsoft Entra ID. This art...

This document is a guide to configuring Active Directory Federation Services (AD FS) 2019 for use with Issuetrak.   Prerequisites You must have the following information on hand before beginning this process: Your Issuetrak site...

Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services: Issuetrak never has the u...

This article provides steps for migrating a site with AD / LDAP-authenticated users to use our Entra ID integration. If you don't have AD configured but would like to configure Entra ID integration, please see this article . At a high level,...

This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak.   Steps If users can pull up the Issuetrak login page, but cannot get past the screen with their credentials, we would need to ...

This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.

When you generate a client secret as a part of an app registration for Microsoft 365, at some point that secret will expire and need to be renewed.  We recommend using certificate authentication  instead of client secrets when you utilize our i...