Issuetrak’s cloud services provide server hosting configured to specific time zones:
- U.S.-based cloud servers operate on Eastern Time (GMT-5).
- Canadian cloud servers use Canada Standard Time (GMT-5), which does not observe Daylight Saving Time.
For cloud customers, the 'Server’s Time Zone' setting on the System Defaults screen is locked to ensure consistent and accurate timestamps across issues, regardless of your local time zone.
Customers hosting Issuetrak on-premises can adjust their server time locally. However, cloud customers outside the Eastern Time Zone must align their settings with Eastern Time for accurate schedules and workflows appropriately, as shown in the table below:
| Feature | Time Zone Impact | Recommended Actions |
|---|---|---|
| Hours of Operation | Hours of Operation are set based on Eastern Time. Non-working days are based on Eastern Time. When a non-working day is selected, it will apply from midnight to 11:59 PM Eastern Time on that day. |
Convert your local business hours to Eastern Time before entering them. For example, if your business hours are 8 AM - 5 PM, use the following offsets for common time zones:
|
| Service Level Agreements (SLAs) Terms | The Coverage Days and Coverage Times are set to Eastern Time. | Convert SLA coverage times to Eastern Time before entering them to ensure proper calculations. |
| Scheduled Issues | "Run at" times for daily, biweekly, and weekly schedules are in Eastern Time. Monthly, quarterly, and annual schedules always run at midnight Eastern Time. | Convert the desired schedule time to Eastern Time before entering it. |
| Scheduled Reports | "Run at" times for daily, biweekly, and weekly schedules are in Eastern Time. Monthly, quarterly, and annual schedules always run at midnight Eastern Time. | Convert the desired schedule time to Eastern Time before entering it. |
| Workflows | Date-based triggers (e.g., Target Date) are evaluated using Eastern Time. | Ensure Target / Required By Dates entered on issues account for Eastern Time. Workflows may trigger earlier or later than anticipated based on time differences. |
| Auto Assignments Rules | Rules for times and days of the week apply based on Eastern Time. | Convert your desired time to Eastern Time before entering it. Rules without specified times will apply starting at midnight Eastern Time. |
| Reminders (For Target Dates and Required By Dates on Issues and Projects,Task Due Dates, and Asset Management Expiration Dates) | Reminders for task due dates are triggered based on Eastern Time. | Be aware that exact alignment with other local time zones is not possible. Based on time differences, reminders may trigger earlier or later than anticipated. |
| Incoming Email Log | Incoming Email logs are timestamped in Eastern Time. | Convert the timestamp from Eastern Time to your local time zone for accurate interpretation. |
| Active Directory Scheduled Imports | Import schedules are set in Eastern Time. | Calculate the desired import time in your local time zone and convert it to Eastern Time before entering it. |
| User Time Zones | User profile settings display issue/report times in the preferred time zone. | Set user profiles to the desired local time zone to ensure accurate dates and timestamps for user actions. |
| International Time Zones | Daylight Saving Time differences between the U.S. and other countries may cause minor offsets for about a week during transitions. | Be aware of minor discrepancies during Daylight Saving Time change weeks. |
More Information on User Time Zones
Issuetrak can display information based on the Time Zone Settings in your user profile. This allows the system to automatically adjust the time displayed in issues and reports according to the time zone set in the user’s profile. For example:
- A user in Pacific Time will see times in Pacific Time.
- A user in Eastern Time viewing the same issue will see times in Eastern Time.
A user can set their own time zone in the My Settings Menu. Additionally, the following users can set the time zone for others:
- A User Administrator
- Agent with Can access and maintain Administration functions permission
- Agent with Sys Admin permission
These users can set or modify another user's time zone from the Add User or Edit User page.
Time Zones Without Daylight Savings Time
Many time zones do not observe Daylight Savings Time, and the settings to adjust Daylight Savings Time on the user profile will be ignored if one of these time zones are selected for the user.
- (UTC) Coordinated Universal Time
- (UTC) Monrovia, Reykjavik
- (UTC+01:00) West Central Africa
- (UTC+02:00) Harare, Pretoria
- (UTC+03:00) Baghdad
- (UTC+03:00) Kuwait, Riyadh
- (UTC+03:00) Nairobi
- (UTC+04:00) Abu Dhabi, Muscat
- (UTC+04:00) Tbilisi
- (UTC+04:30) Kabul
- (UTC+05:00) Islamabad, Karachi
- (UTC+05:00) Tashkent
- (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
- (UTC+05:30) Sri Jayawardenepura
- (UTC+05:45) Kathmandu
- (UTC+06:00) Astana
- (UTC+06:00) Dhaka
- (UTC+06:30) Yangon (Rangoon)
- (UTC+07:00) Bangkok, Hanoi, Jakarta
- (UTC+08:00) Beijing, Chongqing, Hong Kong, Urumqi
- (UTC+08:00) Kuala Lumpur, Singapore
- (UTC+08:00) Perth *No longer follows DST, but Issuetrak still recognizes DST.
- (UTC+08:00) Taipei
- (UTC+09:00) Osaka, Sapporo, Tokyo
- (UTC+09:00) Seoul
- (UTC+09:30) Darwin
- (UTC+10:00) Brisbane
- (UTC+10:00) Guam, Port Moresby
- (UTC+11:00) Magadan, Solomon Is., New Caledonia
- (UTC+12:00) Coordinated Universal Time+12
- (UTC+13:00) Nuku'alofa
- (UTC-01:00) Cape Verde Is.
- (UTC-02:00) Coordinated Universal Time-02
- (UTC-03:00) Buenos Aires
- (UTC-03:00) Cayenne, Fortaleza
- (UTC-04:00) Georgetown, La Paz, Manaus, San Juan
- (UTC-04:30) Caracas
- (UTC-05:00) Bogota, Lima, Quito
- (UTC-06:00) Central America
- (UTC-06:00) Saskatchewan
- (UTC-07:00) Arizona
- (UTC-10:00) Hawaii
- (UTC-11:00) Coordinated Universal Time-1
- (UTC-12:00) International Date Line West
Closing Thoughts
Time zone management in Issuetrak's cloud is essential to ensuring accurate schedules, workflows, and reporting across different locations. By aligning your settings with Eastern Time, you help avoid discrepancies and optimize the performance of your Issuetrak site. For further assistance or to discuss your specific needs, speak with a product expert or reach out to your account manager.
