Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for Premise and Cloud customers. Below we will list the requirements for each customer group.
Premise
If you are a Premise customer, you may need to make changes to your server environment in order to support integration with Issuetrak Webforms. You must:
- Understand and accept the limitations of Issuetrak Webforms
- Have a public-facing production Issuetrak site:
- Running the latest Issuetrak release*
- With the API installed*
- Secured with TLS
- For a limited period, have a public-facing test Issuetrak site (which can be shut down after Webforms have been finalized):
- Running the latest Issuetrak release*
- With the API installed*
- Secured with TLS
- Provide the API key for the production and test Issuetrak sites*
- Allow Issuetrak to capture various site configuration data via the execution of a SQL script in order to build the Webform content
- For a limited period, provide Issuetrak with a user account that will allow configuration changes to work on your site via Enable Support Access
- Add our (Issuetrak's) company IP ranges to the Swagger bypass (Ranges to be provided)
- Provide the application URLs for the Production and Test sites
* Indicates that Issuetrak Support can assist with this.
Cloud
If you are an Issuetrak Cloud customer, then Issuetrak will need your permission to make adjustments to your site to support Webforms. You must:
- Understand and accept the limitations of Issuetrak Webforms
- Allow Issuetrak to create and use a test clone of your site for a limited period
- Allow Issuetrak to deploy the API on both the production and test Issuetrak sites
- For a limited period, provide Issuetrak with a user account that will allow configuration changes to work on your site via Enable Support Access
- Provide Bypass IPs to access the Swagger UI
