Issuetrak utilizes a variety of services and organizations for the purpose of delivering and enhancing customer experiences, marketing, and issue tracking. These services and organizations are defined as Subprocessors under the EU's General Data Protection Regulation (GDPR).
The list provided below may change as Issuetrak continues to develop and improve our services and offerings. Issuetrak will update this list and provide notice to our customers prior to engaging any new subprocessor, as per our Data Processing Addendum.
List of Subprocessors
Infrastructure Data Subprocessors
Issuetrak's cloud hosting and services are based on the following data subprocessors:
| Name | Service | Location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting platform | United States |
Specialized Data Subprocessors
| Name | Service | Location |
|---|---|---|
| Invoiced.com | Customer Invoice Portal | United States |
| Hubspot | CRM and Marketing Communications | United States |
| Google Analytics | Anonymous tracking of site traffic | United States |
| SnapEngage | Chat Integration Service | United States |
| Capterra | Advertising Platform | United States |
| Google AdWords | Advertising Platform | United States |
| SendGrid | Cloud Outgoing Email Service | United States |
| Quickbooks | Financials | United States |
| Citrix ShareFile | Secure data transfer service | United States |
| Secureframe | SOC 2 Type II Compliance Platform | United States |
| Ironistic | Marketing Consultant | United States |
