General

In any given application, there are multiple levels, methods, and implementations of security. Issuetrak is no different. From web traffic to connection strings to user credentials, there are different security mechanisms at work in different areas ...

What is the GDPR? The General Data Protection Regulation (GDPR) is a law that was passed by the European Union to go into effect on May 25, 2018. This law is intended to protect the rights of EU citizens (defined as natural persons ) to contro...

Issuetrak utilizes a variety of services and organizations for the purpose of delivering and enhancing customer experiences, marketing, and issue tracking. These services and organizations are defined as Subprocessors under the EU's General Data P...

What is the CCPA? The California Consumer Privacy Act of 2018 (CCPA) is a new law that was enacted by the State of California in 2018 to provide California consumers with new rights related to their personal information. The CCPA took effect on...

The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...

Brief List of Necessary Ports This section contains just a brief list of the bare minimum services necessary for Issuetrak to work: HTTP (80) or HTTPS (443) ports from the web server, depending on how IIS bindings are configured SQ...

Issuetrak has become aware of a high-profile exploit being used in a widely-used logging application known as Log4J and Log4Shell.  We have reviewed our software dependencies, Cloud infrastructure, and internally-used applications and determined tha...

Depending on your use of Issuetrak and your company’s security systems, you may need to allow connection exceptions to and from Issuetrak’s public infrastructure to ensure connectivity. Below you’ll find a list of public IP addresss for our services...