About the Asset Management Module
Asset Management is a convenient way to store and manage asset items. With minimal setup and configuration, this valuable tool gives you the power to track and maintain asset items quickly and easily. Asset Management may be used to...
Adding New Software
If you purchase new software, you have two options for adding it.
Add a record to the Software Titles table.
Add a record to the Software Purchases table.
Adding an Asset
To add a new asset item:
Choose the Add Asset option from the Assets menu.
Enter the information you wish to maintain.
Click Save to save the record.
About Asset Items
Asset item records are created by either entering information manually or by applying audit records returned by the automated discovery process (TrakPC). When creating records manually, simply enter the information desired in the ap...
More Information Individual assets may be marked as available for check out. If selected, additional fields to collect availability information (user name, due date, etc) will appear on the asset screen. In addition, Availability information is pr...
Asset Management - Attachments
While viewing or editing an asset item, you may want to attach certain files to that asset item record. To do this, choose the Attachments menu option from the Assets menu. Browse to the file that is to be attached, then click ...
Asset Management - Clone
To duplicate an existing asset item, click the Clone Asset option from the Assets menu. Click the search icon to locate the item you’d like to clone and click the “Clone this Item” button. The Add Item screen ...
Assets and Issues
When submitting an issue, it is possible to associate an asset item with an issue, and also to search for issues associated with an asset item.
Associate Users with Asset Items
When adding an asset...
Several pre-defined reports are available for reporting asset information.
Select the Reports option from the Assets menu and the Select Report screen appears listing all available reports. Choose the report desired. You m...
Lookup Tables are provided to allow you to establish pre-defined lists of common values for certain fields in order to standardize your data.
To add values to Lookup Tables, navigate to Asset Management > Asset Tables. The t...
Creating a Separate Website for ScanPC Audits
The "Historical Information" and "Historical Steps" sections in this article contain information that applies to releases of Issuetrak prior to 11.11.
TrakPC used to communicate via HTTP, and did...
How to Create a TrakPC Login Script or Batch File
TrakPC is a program that reads the hardware configuration and software information from your computer and records it into an XML file, which can then be imported into Issuetrak (either directly or manually). The easiest way to imple...
How to specify the frequency for TrakPC
This article details how to specify the run frequency for the TrakPC process. Frequency is one of the switch options used by TrakPC to enable a structured/scheduled audit.
If you wish to run TrakPC o...
Editing an Asset
To edit an asset item:
Select the item via one of the following:
directly from an issue by clicking on the asset name;
through the Search Assets menu option;
by going to...
It is possible to link asset items together. For example, suppose you want to track monitors and printers as well as PCs. You might want to tie a monitor and a printer to a particular PC. To do this, use the Parent Item field.
Maintaining Drive Information
To add or edit drive information for a particular asset item:
Navigate to the Edit Asset screen for the item.
In the Drives section of the page, there is an Add Drive link to the right. Simply click this l...
Maintaining Software Information
To add or edit software information for a particular asset item:
Navigate to the Edit Asset screen for the item.
Beneath the section labeled Software, you will see an Add Software link to the right. Simply...
Reporting with TrakPC
TrakPC is the auditing program that runs on PCs and sends back hardware and software information to the Asset Management server. For the software, it reads the registry and retrieves the software titles that are displayed in the Win...
Your users can import their own PC information into Issuetrak if “Use ScanPC – On Demand Audits” was selected when activating the Asset Management Module on the Features page . If it has, a new menu option calle...
The Search Assets menu option provides a wide variety of ways to locate specific asset items from very broad to very narrow searches. When this option is selected, you will be presented with a query screen offering many asset i...
Software Licensing Reports
The Software Licensing Summary is provided for easy comparison of the number of licenses purchased to the actual number of instances of the product found by the automated audit. This report is located in the list displayed by choosi...
There are two approaches to setting up the software tables. The long way is to first enter the software titles by hand. As TrakPC returns the registry descriptions, associate those to software titles one by one.
A shorter way i...
Software purchases may be recorded by navigating to Asset Management > Software Purchases > Add. This allows you to add a record corresponding to each software product purchase. Reviewing expenditures and licensing information...
Found under the Asset Tables menu option, the Software Titles table is the main reference table listing each Software Title along with Software Company and support information. This information is stored for reference and ease of da...
Our TrakPC and TrakMac programs give you the ability to read and record configuration and software information from your PCs either remotely or locally. TrakPC can return the audit information directly to Issuetrak, or it can write ...
While viewing a particular asset item record, you can click the “View Audits” link located in the top right corner of the screen. This screen displays: Audit Date, Computer name, Operating System, Memory, and, Processor ...