When you purchased Issuetrak, you had a specific problem to solve. Setting up the system and training your team are essential steps toward successful implementation. As the system administrator, you’re likely responsible for both. Well-trained teams are more confident, productive, and capable of getting the most out of the system’s features. This makes your job as the system administrator, as well as the daily tasks of end users, easier and more efficient.
So, how do you master the setup and ensure your team is prepared? That’s where our Professional Services team comes in.
What Type of Training is Best for You
Issuetrak offers remote web sessions and onsite visits to meet your needs, whether you prefer flexibility or hands-on guidance.
Live, Consultant-Led Web Sessions
- Overview of features: Get a walkthrough of Issuetrak’s capabilities.
- Goal-oriented consulting: In your first session, we’ll explore your business goals and challenges. Our consultants will recommend features and suggest structures that align with your objectives.
- Best practices: In follow-up sessions, we’ll discuss how features interact and offer configuration tips.
- Relationship-building: Even through virtual sessions, our consultants focus on building strong partnerships by understanding your business and working closely with your team.
- Ideal for: Any team, regardless of prior experience with issue tracking software, whether you're looking for guidance on general setup or have specific goals in mind.
Onsite Visits
- In-depth support: Meet face-to-face with our consultants for detailed exploration of your system needs.
- Unlimited time: Enjoy uninterrupted information sharing and collaboration. Stakeholders can also align on future plans that impact Issuetrak’s configuration.
- Explore new possibilities: Discover additional ways Issuetrak can benefit your business.
- Best for: Larger implementations or companies seeking more hands-on, detailed assistance.
Blended Approach
Some customers opt for a combination of remote sessions and onsite visits.
Example Schedule:
- Two initial remote sessions to cover fundamentals.
- Onsite visit for advanced consulting and system build-out.
- Follow-up remote session to refine the configuration.
This approach provides flexibility while ensuring your team receives both basic and advanced guidance.
Our goal is to understand how your business needs to use Issuetrak and provide the best recommendations to support those needs. We’re committed to helping you configure the system in a way that drives success for your team.
The Importance of Ongoing Training
Three key reasons ongoing training can keep your Issuetrak system running smoothly.
New Features and Updates
- All cloud customers and on-premises customers with valid maintenance agreements receive access to new features with every update. Given the demands of their roles, system administrators may sometimes find it challenging to keep up with release notes or fully explore how new features work, which can lead to missed enhancements.
- With hourly consulting, we help you quickly adopt and integrate these new tools into your existing workflows, ensuring you always maximize the value of your Issuetrak site.
- Pair with Managed Services to go even further. Tell us what your site needs and we'll do the work for you.
Staff Turnover
- Employee transitions are inevitable. If your original Issuetrak administrator or key agents move on, new team members need training to maintain smooth operations.
- Our two-hour New Admin Training session is perfect for onboarding new administrators or filling knowledge gaps.
Evolving Business Needs
- As your business grows, other departments may want to take advantage of Issuetrak. You may also need to adjust workflows or start using features that were not previously utilized to better meet the needs of these departments.
- A two-hour Site Audit session can effectively address smaller changes and help assess the difficulty of any adjustments. For larger changes, extended consulting, managed services, or onsite support is available to ensure a smooth transition.
Next Steps
Because every business is unique, our Account Managers and Professional Services team can help determine the best training plan for you. Whether you prefer remote sessions, onsite visits, or a mix of both, we’re here to support your success. Reach out today to get started—and don’t forget to explore our Professional Services Page to see all the ways we can assist your team!
