With Single Sign-On (SSO)
If Issuetrak has been configured with SSO, you should not normally be prompted for login credentials. If you do receive a login prompt with an Issuetrak site using SSO, enter your credentials for your Organization's identity provider to sign in when prompted.
Without Single Sign-On (SSO)
If your account has been configured without Single Sign-On, you will be required to enter your user ID and click the button Sign In With Password. Enter your password when prompted, and then click Sign In to access your Issuetrak site.
If you have forgotten your password, enter your user ID and then click the Forgot your password? link. A confirmation message will appear, followed by a system-generated email containing a secure link to change your password. The link will only be active for a time period configured by your Issuetrak site's administrator – and the process will need to be re-initiated if that window has elapsed.
If you are not already registered with the site, click the Register Now link if it is present. Depending on how the site has been set up, you may be sent a password email.
Other Login Methods
Depending on the authentication provider configured for your site, such as Entra ID or Google login, you may need to ignore the User ID field. If that is the case, then you will instead need to click on a login button below the User ID and Password fields in order to be directed to the login page for your provider.
The wording of these login buttons is set by your site administrators and will generally describe the type of login to use.
Magic Sign In
If Magic Sign In is enabled for your site, you can enter your User ID and then click on the "Send Magic Link" button. If your user account has a valid email address associated with it, and Outgoing Email is working properly, you will be emailed a single-use link that will sign you into the site.
