Popular Articles

  1. Change Password

    The option for a user to change their own password will only appear if the below conditions are met: “Self Service” option has been enabled within the Password Policy settings (this, in turn, can only be activated if Outbound Emai...
  2. Survey Reporting

    Once a survey has a completed response, there may be a need to filter the responses by different criteria or the need to export data to be organized into a different format, such as charts or graphs, to allow for reporting. There are 2 methods ...
  3. Mobile Settings

    Did you instead want to know how to add Issuetrak to your mobile device's home screen? You can find out about that here . When you access the system from a mobile device, you will see the Mobile formatted screens. Here you have the abili...
  4. About Projects

    The optional Projects feature is a mechanism through which you can group related issues together that share common goals. You can define Project Members who have access to view the project and its progress, as well as a Project Manager who has respo...
  5. About the Custom Record Table

    The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...
  6. Security in Issuetrak

    In any given application, there are multiple levels, methods, and implementations of security. Issuetrak is no different. From web traffic to connection strings to user credentials, there are different security mechanisms at work in different areas ...
  7. Configuring Services and Scheduled Tasks

    Issuetrak uses a combination of Windows services and scheduled tasks to continuously provide features and functionality: Feature Name Service or Task? Automatic Asset Updates Scheduled Task...
  8. Mass Updates

    This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
  9. Issuetrak Webform

    The standard Issuetrak webform is a simple, 8 field webform that always maps to the same 8 fields in Issuetrak. This basic webform option is perfect for organizations looking for a webform with straightforward capabilities, or for a budget-friendly ...
  10. How to Configure Active Directory Single Sign On

    This article only applies to the Active Directory connection type in Issuetrak, not to Active Directory Federation Services (AD FS) or Microsoft Entra ID. The IIS settings below are incompatible with AD FS and Microsoft Entra ID. This art...