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It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
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Last Updated: 06/17/2025
in Using Issuetrak Automation Many of our customers need help with controlling their onboarding and offboarding processes. What they find is that they do not have adequate control of the process to ensure that all steps are completed; this can result in a bad experience for new ...
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Last Updated: 08/25/2026
in Getting Started Pre-Deployment Introduction
It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. This...
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Last Updated: 06/17/2025
in Integrations and Add-Ons API The Issuetrak API requires specific, custom authorization headers to be added to each HTTP request targeting an API operation endpoint. The following custom authorization headers must be defined.
Issuetrak API Authorization...
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The Active Directory (AD) LDAP integration is compatible with Secure Socket Layer (SSL) connections and multi-server / multi-domain directory environments. Issuetrak user records are automatically created and updated by the AD integration if enabled...
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Last Updated: 10/20/2025
in Getting Started General The Issue Forms feature in your Settings Lightbox allows you to customize the information displayed on different Issues Types, as well as the required fields that apply to those Issues Types.
There is a generic, system-generated Issuetrak ...
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For security reasons, Google will deprecate support for using basic authentication (which relies on your Google account's username and password) with third-party applications when using their Gmail service on May 30, 2022.
It is therefore neces...
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Issue Classes help to provide structure for capturing and reporting issue-related information. This mechanism allows users to select which Class of issues they want to see on their Dashboard, which makes it easier to change their overall view of ope...
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Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
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Last Updated: 07/03/2025
in Getting Started Pre-Deployment Introduction to IDU Verbs
In order for the IDU to perform useful work, we need to tell it what to do. This is accomplished through the use of verbs . Only one verb may be specified at runtime. Each verb has its own set of parameters that...