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Last Updated: 10/27/2025
in Trust Center Terms of ServiceThis article contains the terms our Cloud customers agree to when they begin using our service.
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Last Updated: 06/17/2025
in Getting Started General Beginning with version 16.5, Issuetrak provides the ability for you to add embedded HTML to your site, up to a 10,000 character limit. When we talk about embedded HTML or embed codes, we're referring to little snippets of JavaScript or HTML that you...
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Last Updated: 06/17/2025
in Trust Center General What is the GDPR?
The General Data Protection Regulation (GDPR) is a law that was passed by the European Union to go into effect on May 25, 2018. This law is intended to protect the rights of EU citizens (defined as natural persons ) to contro...
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This article provides access to general documentation for all currently supported versions of Issuetrak.
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Last Updated: 06/17/2025
in Integrations and Add-Ons API The Issuetrak API requires specific, custom authorization headers to be added to each HTTP request targeting an API operation endpoint. The following custom authorization headers must be defined.
Issuetrak API Authorization...
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Last Updated: 06/17/2025
in Getting Started General The optional Tasks feature allows you to set up discrete actions and / or a consistent workflow required for the resolution of an issue. Tasks may be added individually or with a Task Group during the submission of an issue or at any time in the i...
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Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s):
Use Issuetrak's mail service with a Myissuetrak.com sender domain
Issue notifications will be sent fro...
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Bookmarks are a feature in Issuetrak that allows you to save and revisit almost any page in the product (subject to visibility restrictions and your permissions ) with a single click.
Adding Bookmarks
There are two ways to add t...
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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This article will show you the steps that are necessary to enable Google API authentication and add the newly-generated information to Issuetrak to allow it to process incoming and outgoing email via your Gmail account.