Popular Articles

  1. Web and SQL Server Migration

    Last Updated: 02/25/2026 in Administering Issuetrak Upgrade & Migration
    This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.

  2. About Active Directory Federation Services (AD FS)

    Last Updated: 06/17/2025 in Integrations and Add-Ons Identity Management
    Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...

  3. Term Dictionary

    Last Updated: 08/14/2024 in Getting Started General
    If you are new to Issuetrak, the terms we use may be overwhelming. In some cases, the words we use may mean different things to different people. This document will give you a repository of the major terms used within Issuetrak. We’ll start with...

  4. HTML Enhancement Options

    Last Updated: 06/17/2025 in Getting Started General
    When using Issuetrak, the look and feel of the site are important as it helps provide additional information or better expresses the usage and usability of the site for your users.  Whether this is the login screen having additional text or images o...

  5. API v2 Overview

    Last Updated: 04/14/2026 in Integrations and Add-Ons API v2
    The purpose of this article is to assist you with getting started using API v2 specifically from the server side of things, which includes deployment, logging, rate limiting, and troubleshooting.

  6. About the Knowledge Base

    Last Updated: 06/17/2025 in Administering Issuetrak General
    The Knowledge Base (KB) is an online library for storing and retrieving useful information and reference materials, such as company policies, procedures, and forms; how-to guides; answers to Frequently Asked Questions (FAQs); and known solutions t...

  7. Network Share for Attachments

    Last Updated: 04/07/2026 in Getting Started Pre-Deployment
    This article illustrates how to set up a network share to be used for attachments. T

  8. About Solutions

    Last Updated: 08/29/2025 in Administering Issuetrak General
    Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests. While your Agents may still change or add information once...

  9. About the Surveys Module

    Last Updated: 06/17/2025 in Integrations and Add-Ons Surveys
    Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results. Activating Surveys Activating the Surveys add-on is easy: Sign into Issuetrak with a Sys Admin account. ...

  10. Issuetrak Deployment Fundamentals

    Last Updated: 07/03/2025 in Getting Started Deployment
    All of the information about the latest version of Issuetrak in one place.
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