Popular Articles

  1. How to Integrate Power BI with Issuetrak

    It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
  2. Incoming Email

  3. About Admin Auditing

    Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak. Audit records are kept from the moment Admin Auditing is enabled. The Audit records can be searched and exported as a spreadsheet, and the...
  4. About Issue Auditing

    Issue Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer, and archived by date range.   Activating Issue A...
  5. Linking Issues

    When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
  6. About Priorities

    Priorities are used to indicate the relative importance of an issue. Identifying priorities among issues helps determine where a particular issue figures into the larger issue queue and how soon the issue might be addressed. Auto Assignments, Iss...
  7. Outgoing Email in the Issuetrak Cloud

    Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s): Use Issuetrak's mail service with a Myissuetrak.com sender domain Issue notifications will be sent fro...
  8. Issuetrak License Update Utility

    The Issuetrak License Update Utility is exactly what it sounds like: A utility to update your Issuetrak license. Its purpose is to allow for license changes on legacy (Pre-16.0) Issuetrak sites without the need to distribute, enter, or track license...
  9. How to Perform an Upgrade Using the Issuetrak Deployment Manager (IDM)

    Introduction This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Manager (IDM) to upgrade an existing installation of Issuetrak. The IDM provides a graphical wizard interface for upgrading ...
  10. How to Activate Issuetrak

    When we talk about activating Issuetrak, we're talking about validating your license so that you can use your site and the features that you've purchased. Issuetrak has two methods for activation, which we can summarize below as: Auto...