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Last Updated: 06/17/2025
in Trust Center General Issuetrak utilizes a variety of services and organizations for the purpose of delivering and enhancing customer experiences, marketing, and issue tracking. These services and organizations are defined as Subprocessors under the EU's General Data P...
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In Issuetrak, activating Global Issues allows you to link multiple issues together and work with them as a collective unit. You can also make it easier for different users to report the same issue through this feature.
In a Global Issue scena...
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The Knowledge Base (KB) is an online library for storing and retrieving useful information and reference materials, such as company policies, procedures, and forms; how-to guides; answers to Frequently Asked Questions (FAQs); and known solutions t...
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Your system can automatically submit issues on a scheduled basis through Scheduled Issues . You may pre-define the Subject, Description, Issue Type / Subtype(s), Assigned To, Tasks, etc., and upload attachment files for any of these issues.
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Last Updated: 07/18/2023
in Trust Center Terms of ServiceThis article contains the terms our on-premises customers agree to when they deploy Issuetrak.
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Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s):
Use Issuetrak's mail service with a Myissuetrak.com sender domain
Issue notifications will be sent fro...
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It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows your IT team to determine whether the environment meets the application's System Requirements , find and take note o...
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The standard Issuetrak webform is a simple, 8 field webform that always maps to the same 8 fields in Issuetrak. This basic webform option is perfect for organizations looking for a webform with straightforward capabilities, or for a budget-friendly ...
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Round Robin is a feature that takes each issue assigned to a group and re-assigns it to one of the group's members. Round Robin is implemented as an attribute that can be turned on for groups.
How does Round Robin work?
Once Round Ro...
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Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...