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Last Updated: 11/13/2024
in Integrations and Add-Ons API The Issuetrak API is a RESTful API that uses the HTTP protocol as the primary transport infrastructure both to invoke an API operation and to transmit the response from an API operation back to the API consumer. As such, the API is platform-agnostic...
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Issuetrak includes a multitude of different options to customize the application to best fit your needs. This article will direct you to some of the more common labels and options that can be customized. But make no mistake: Issuetrak is able to be ...
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Last Updated: 10/03/2024
in Getting Started General The issue submission process in Issuetrak is crucial for collecting, organizing, and presenting information effectively. Proper configuration of this process ensures that your workflows run smoothly and can adapt to the changing needs of your organ...
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The Active Directory (AD) LDAP integration is compatible with Secure Socket Layer (SSL) connections and multi-server / multi-domain directory environments. Issuetrak user records are automatically created and updated by the AD integration if enabled...
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Last Updated: 11/16/2022
in Using Issuetrak Best Practices Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be established, e.g. t...
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Issue De-escalations is a feature that allows escalated issues to be de-escalated. This functionality is disabled by default and must be activated from the Features screen .
Every issue that has been escalated will have a link at the t...
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Last Updated: 08/29/2024
in Getting Started General Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...
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Last Updated: 02/13/2024
in Integrations and Add-Ons API This article provides information on the Issuetrak RESTful API, including important points to keep in mind and instructions on where to locate the documentation and installation files.
Introduction
Why might you want to use our API?
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Last Updated: 08/08/2024
in Getting Started Pre-Deployment The Issuetrak Deployment Manager (IDM) is the graphical interface for deploying Issuetrak. This tool replaced the installer provided in previous releases. The IDM still provides a friendly wizard-style front-end, but it contains several enhancements...
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Last Updated: 09/25/2024
in Getting Started General Controlling visibility to an issue allows you to control who can view an issue in Issuetrak. Many implementations require the ability to control whether a user can see certain issues. We can do this by using a combination of entities (organizations ...