-
If you brought in all of your users with the same End User template , you’ll want to go ahead and put your Agents into Issuetrak Groups to grant them higher permissions. You can create as many groups as needed, and users can be members of mor...
-
The My Settings page can be accessed by clicking your username in the upper right and clicking My Settings . This page allows you to change a few preferences for the current user account.
If Record all login attempts is enabled on the S...
-
Last Updated: 11/08/2024
in Integrations and Add-Ons API The Issuetrak API requires specific, custom authorization headers to be added to each HTTP request targeting an API operation endpoint. The following custom authorization headers must be defined.
Issuetrak API Authorization...
-
Last Updated: 06/30/2022
in Using Issuetrak General The steps below will allow you to add one or more new issues containing the same information as the new global issue. This process is sometimes referred to as Firestorm .
Steps :
From the view of the Global issue, click Global Issue...
-
Last Updated: 11/05/2024
in Getting Started General This article provides a high-level, general implementation plan for Issuetrak, including installation and configuration. Every implementation varies and may not directly follow these guidelines.
1. Communications: Time Frame: 1 - 2 Days
...
-
Last Updated: 04/27/2023
in Using Issuetrak GeneralAdd to Home Screen is an option that appears on the mobile login screen of Issuetrak when viewed from a mobile browser.
-
Last Updated: 09/25/2024
in Getting Started General Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated.
Moving forward, we no longer prov...
-
Last Updated: 08/26/2024
in Getting Started General Causes is an optional field allowing for root causes to be identified within issues. Identifying the cause of an issue can increase your ability to quantify and appropriately address known problems. This feature may be of particular interest to Is...
-
Last Updated: 05/31/2023
in Getting Started Deployment Introduction
This article is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Utility (IDU) to deploy a new production installation of Issuetrak. If you're looking for instructions on how to deploy ...
-
The Issuetrak License Update Utility is exactly what it sounds like: A utility to update your Issuetrak license. Its purpose is to allow for license changes on legacy (Pre-16.0) Issuetrak sites without the need to distribute, enter, or track license...