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Last Updated: 11/15/2023
in Getting Started Pre-DeploymentThis article illustrates how to set up a network share to be used for attachments. These steps will only work for Anonymous Authentication, and cannot be used if you are using Active Directory (AD) Single-Sign On (SSO).
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The Issuetrak License Update Utility is exactly what it sounds like: A utility to update your Issuetrak license. Its purpose is to allow for license changes on legacy (Pre-16.0) Issuetrak sites without the need to distribute, enter, or track license...
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Last Updated: 04/12/2024
in Using Issuetrak General Understanding the anatomy of an issue and being knowledgeable about the updates that can be made are essential for effective issue management in Issuetrak. This table combines a description of each type of update along with other practical informati...
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Last Updated: 09/30/2024
in Getting Started General Beginning with version 16.5, Issuetrak provides the ability for you to add embed codes to your site. When we talk about embed codes, we're referring to little snippets of JavaScript or HTML that you can leverage to improve your site experience or ad...
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Last Updated: 10/09/2024
in Getting Started General Below are recommendations aimed at maximizing the value of consultation sessions with Issuetrak Professional Services:
Recommendation
Supplementary Details
Install the site
(Not applicable for Clo...
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Last Updated: 01/18/2022
in Using Issuetrak General The option for a user to change their own password will only appear if the below conditions are met:
“Self Service” option has been enabled within the Password Policy settings (this, in turn, can only be activated if Outbound Emai...
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Last Updated: 05/28/2024
in Getting Started General You can implement various password policies to help increase the security of your Issuetrak site. Behind the scenes, Issuetrak uses substantial protections to avoid the compromise of sensitive customer data. Different mechanisms are employed based o...
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Last Updated: 07/25/2023
in Trust Center General Brief List of Necessary Ports
This section contains just a brief list of the bare minimum services necessary for Issuetrak to work:
HTTP (80) or HTTPS (443) ports from the web server, depending on how IIS bindings are configured
SQ...
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There is an email log so that you can view a list of all messages processed by your IEM for the last seven days. Each message includes a system note as to what happened during processing. If the message was converted into an issue or note, the note ...
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Last Updated: 11/19/2024
in Getting Started General When you purchased Issuetrak, you had a specific problem to solve. Setting up the system and training your team are essential steps toward successful implementation. As the system administrator, you’re likely responsible for both. Well-trained teams...