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Did you instead want to know how to add Issuetrak to your mobile device's home screen? You can find out about that here .
When you access the system from a mobile device, you will see the Mobile formatted screens. Here you have the abili...
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Last Updated: 02/28/2025
in Using Issuetrak General The steps below will allow you to add one or more new issues containing the same information as the new global issue. This process is sometimes referred to as a Firestorm .
Steps :
From the view of the Global issue, click Global Iss...
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Last Updated: 06/17/2025
in Using Issuetrak Best Practices Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be established, e.g. tas...
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Last Updated: 06/17/2025
in Getting Started General Priorities are used to indicate the relative importance of an issue. Identifying priorities among issues helps determine where a particular issue figures into the larger issue queue and how soon the issue might be addressed. Auto Assignments, Iss...
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Issue De-escalations is a feature that allows escalated issues to be de-escalated. This functionality is disabled by default and must be activated from the Features screen .
Every issue that has been escalated will have a link at the t...
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This article provides steps for migrating a site with AD / LDAP-authenticated users to AD Federation Services. If you don't have AD configured but would like to configure AD FS, please see this article .
At a high level, the following things...
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Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found:
Via the Report Writer in the Issues Dataset
On the View Issue or Edit Issue screens, if the issue form i...
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Last Updated: 05/01/2023
in Trust Center Terms of Service Download
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Last Updated: 06/17/2025
in Getting Started General Most of the browsers supported by Issuetrak provide the means to "install" websites as web apps on your desktop. Naturally, this isn't the same as deploying Issuetrak in your environment - it is merely a tool for quickly accessing your site in a...
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Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak. Audit records are kept from the moment Admin Auditing is enabled. The Audit records can be searched and exported as a spreadsheet, and the...