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To view the list of Summary Reports, click on Reporting from the left menu > Summary Reports . These are pre-defined system reports based on the features enabled within your site.
The data from these reports cannot be modified or exported...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API If you're actually interested in learning about Issuetrak's second-generation API v2, then you should read this article instead.
Issuetrak provides the means to deploy the API via either the Issuetrak Deployment Utility (IDU) or the Issue...
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Incoming email tokens are part of the incoming email (IEM) processor. The processor reads these tokens, allowing you to update certain fields in the issue record. When an email is received, you have the ability to include tokens in the body of an em...
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Customers using Issuetrak's Cloud service can use one of the below three methods to configure outbound email for their site(s):
Use Issuetrak's mail service with a Myissuetrak.com sender domain
Issue notifications will be sent fro...
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It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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Last Updated: 04/16/2025
in Administering Issuetrak
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Last Updated: 10/11/2023
in Getting Started Pre-Deployment Introduction
It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. ...
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Once a survey has a completed response, there may be a need to filter the responses by different criteria or the need to export data to be organized into a different format, such as charts or graphs, to allow for reporting.
There are 2 methods ...
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Last Updated: 03/12/2025
in Getting Started General Departments allow you to organize users based on the functional units they serve within your Organization, such as Accounting, Marketing, IT, etc. More importantly, Departments add another layer to your system’s data filtering options and a whole ...