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Last Updated: 04/12/2024
in Using Issuetrak General Understanding the anatomy of an issue and being knowledgeable about the updates that can be made are essential for effective issue management in Issuetrak. This table combines a description of each type of update along with other practical informati...
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Last Updated: 06/17/2025
in Getting Started General Most of the browsers supported by Issuetrak provide the means to "install" websites as web apps on your desktop. Naturally, this isn't the same as deploying Issuetrak in your environment - it is merely a tool for quickly accessing your site in a...
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This article provides steps for a scenario where it is necessary to roll back to using AD / LDAP instead of AD Federation Services (AD FS).
The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the cou...
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Last Updated: 01/30/2025
in Using Issuetrak General The option for a user to change their own password will only appear if the below conditions are met:
“Self Service” option has been enabled within the Password Policy settings (this, in turn, can only be activated if Outbound Emai...
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To view the list of Summary Reports, click on Reporting from the left menu > Summary Reports . These are pre-defined system reports based on the features enabled within your site.
The data from these reports cannot be modified or exported...
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Scheduled Reports deliver Saved Searches or Report Writer Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the...
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Last Updated: 06/17/2025
in Getting Started General Departments allow you to organize users based on the functional units they serve within your Organization, such as Accounting, Marketing, IT, etc. More importantly, Departments add another layer to your system’s data filtering options and a whole ...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API If you're actually interested in learning about Issuetrak's second-generation API v2, then you should read this article instead.
Issuetrak provides the means to deploy the API via either the Issuetrak Deployment Utility (IDU) or the Issue...
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There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows.
Optional Fields
Description
Issue and Search
Selecting these items w...
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Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for On-Premises and Cloud customers. Below we will list the requirements for each customer group.
On-Premises
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