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This article provides steps for completely migrating Issuetrak from one Web server to another.
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Last Updated: 10/31/2024
in Using Issuetrak Best Practices The Custom Record Table functions as an internal database linked to issues, containing unique records that can be reported on. Each issue retains a reference to its corresponding Custom Record Table entry, facilitating efficient data management an...
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Last Updated: 07/18/2023
in Using Issuetrak General The way the View Issue screen looks will vary from customer to customer, and even from one use scenario to the next. In this article we will show you the 'constants' of the View Issue screen, the way we've configured this screen to appear in our...
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Last Updated: 06/18/2024
in Using Issuetrak Best Practices Issues in Issuetrak can be assigned to agents or agent groups using various methods, both manual and automated. Assignments can occur either upon submission or later during the issue's lifecycle. This guide outlines the different assignment meth...
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This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
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Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found:
Via the Report Writer in the Issues Dataset
On the View Issue or Edit Issue screens, if the issue form i...
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The Labor Hours field can be used to record, display, aggregate, and report upon the number of labor hours related to issues, projects, and tasks.
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Last Updated: 05/01/2023
in Trust Center Terms of Service Download
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Last Updated: 10/11/2023
in Getting Started Pre-Deployment Introduction
It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. ...
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When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module.
Steps :
Click the gear icon in the upper right >...