Popular Articles

  1. Webforms Requirements

    Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for Premise and Cloud customers. Below we will list the requirements for each customer group. Premise If you a...
  2. Preparing AD Federation Services for use with Issuetrak

    This document is a guide to configuring Active Directory Federation Services (AD FS) 2019 for use with Issuetrak.   Prerequisites You must have the following information on hand before beginning this process: Your Issuetrak site...
  3. Issue Submission Methods

    Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found: Via the Report Writer in the Issues Dataset On the View Issue or Edit Issue screens, if the issue form i...
  4. Rich Text Editor Limitations for Copying and Pasting

    Problem You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area. Cause ...
  5. Licensing FAQs

    Issuetrak 16.0 introduced significant changes to the way our licensing works. Prior to 16.0, sites utilized license keys in order to determine how many agents could be used and what features could be activated. Moving forward, we no longer prov...
  6. Best Practices - Issue Assignments

    Issues in Issuetrak can be assigned to agents or agent groups using various methods, both manual and automated. Assignments can occur either upon submission or later during the issue's lifecycle. This guide outlines the different assignment meth...
  7. Site Appearance

    These optional settings allow you to change the appearance of the site to match your company specifications. You can choose which ones you want to adjust and which ones to leave set to the Issuetrak defaults. Click the gear icon in the up...
  8. About Classes

    Issue Classes help to provide structure for capturing and reporting issue-related information. This mechanism allows users to select which Class of issues they want to see on their Dashboard, which makes it easier to change their overall view of ope...
  9. API - Encrypting ConnectionStrings

    Overview For additional protection against breach of sensitive data, customers may wish to encrypt the database connection information contained within the Issuetrak API’s web.config file. For the encryption process, a tool provided by Micros...
  10. About Scheduled Issues

    Your system can automatically submit issues on a scheduled basis through Scheduled Issues . You may pre-define the Subject, Description, Issue Type / Subtype(s), Assigned To, Tasks, etc., and upload attachment files for any of these issues. ...