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Issuetrak Webforms are a great way to let users submit issues without needing to log in. They simplify the process and don't require any training for the end user. However, like any tool, Webforms have some limitations. Here are the most significa...
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This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
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This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.
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Last Updated: 11/19/2024
in Getting Started General When you purchased Issuetrak, you had a specific problem to solve. Setting up the system and training your team are essential steps toward successful implementation. As the system administrator, you’re likely responsible for both. Well-trained teams...
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Last Updated: 11/05/2024
in Getting Started General This article provides a high-level, general implementation plan for Issuetrak, including installation and configuration. Every implementation varies and may not directly follow these guidelines.
1. Communications: Time Frame: 1 - 2 Days
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This article describes what is needed to get your instance of Issuetrak working with Zapier.
Ensure that you are on the Correct Version of Issuetrak
If your Issuetrak instance is hosted in the cloud by Issuetrak, then you do not need t...
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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When we talk about activating Issuetrak, we're talking about validating your license so that you can use your site and the features that you've purchased.
Issuetrak has two methods for activation, which we can summarize below as:
Auto...
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With Issuetrak 17.1, we have added a new function to provide access to your Issuetrak site to our Issuetrak Support teams. The new option to "Enable Support Access" enables an account that a Support team member can then use to log into your site. Yo...
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Last Updated: 11/02/2021
in Trust Center General The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...