Popular Articles

  1. Security

    Last Updated: 11/05/2024 in Administering Issuetrak System Settings
    The following series of options in the Security section allow you to either enhance or reduce the security of your Issuetrak site. It is important to note that some of these enhancements may reduce the functionality of the browser, causing potential...

  2. Preparing AD Federation Services for use with Issuetrak

    Last Updated: 07/18/2023 in Integrations and Add-Ons Identity Management
    This document is a guide to configuring Active Directory Federation Services (AD FS) 2019 for use with Issuetrak.   Prerequisites You must have the following information on hand before beginning this process: Your Issuetrak site...

  3. Best Practices - Time Zone Adjustment in the Cloud

    Last Updated: 05/07/2024 in Administering Issuetrak System Settings
    Issuetrak’s cloud services provide server hosting for your Issuetrak site. To manage the logistics of our infrastructure, the time zone, and regional settings on all of our servers are set to Eastern Time . This means that regardless of your actual...

  4. Total / Adjusted Time Open

    Last Updated: 06/10/2022 in Getting Started General
    This article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.

  5. Rolling back to AD from AD Federation Services

    Last Updated: 09/26/2024 in Integrations and Add-Ons Identity Management
    This article provides steps for a scenario where it is necessary to roll back to using AD/LDAP instead of AD Federation Services (AD FS). The product prevents any domain from being authenticated by both AD and AD FS simultaneously. In the...

  6. Setting Report Writer Defaults

    Last Updated: 10/10/2024 in Administering Issuetrak Reports
    Administrators can change your site’s Report Writer defaults and settings from the left menu: Reporting > Custom Reports > Settings on the right quick menu. Format Types specify how data will be displayed. Each field in the Issuetrak sy...

  7. About Issue Auditing

    Last Updated: 08/27/2024 in Administering Issuetrak General
    Issue Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer, and archived by date range.   Activating Issue A...

  8. About Optional Fields

    Last Updated: 09/30/2024 in Administering Issuetrak System Settings
    There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows. Optional Fields  Description Issue and Search Selecting these items w...

  9. Configuring Services and Scheduled Tasks

    Last Updated: 11/22/2024 in Administering Issuetrak Upgrade & Migration
    Issuetrak uses a combination of Windows services and scheduled tasks to continuously provide features and functionality: Feature Name Service or Task? Automatic Asset Updates Scheduled Task...

  10. Web and SQL Server Migration

    Last Updated: 09/30/2024 in Administering Issuetrak Upgrade & Migration
    This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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