Popular Articles

  1. Summary Reports

    To view the list of Summary Reports, click on Reporting from the left menu > Summary Reports . These are pre-defined system reports based on the features enabled within your site. The data from these reports cannot be modified or exported...
  2. How to Integrate Power BI with Issuetrak

    It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
  3. Term Dictionary

    If you are new to Issuetrak, the terms we use may be overwhelming. In some cases, the words we use may mean different things to different people. This document will give you a repository of the major terms used within Issuetrak. We’ll start with...
  4. Log4J Vulnerability

    Issuetrak has become aware of a high-profile exploit being used in a widely-used logging application known as Log4J and Log4Shell.  We have reviewed our software dependencies, Cloud infrastructure, and internally-used applications and determined tha...
  5. How to Install Issuetrak on Your Desktop

    Most of the browsers supported by Issuetrak provide the means to "install" websites as web apps on your desktop. Naturally, this isn't the same as deploying Issuetrak in your environment - it is merely a tool for quickly accessing your site in a...
  6. About the License Screen

    This article explains the License screen within Issuetrak. Your License determines how many Agents you have, which add-ons can be activated, whether your site is for Testing or Production, and when access to your site will expire. Sit...
  7. System Colors

    System Colors allow your site to be branded with one of several pre-defined color themes or a customized color theme of your own. You can also adjust color saturation and brightness within the Dashboard. Organization-specific Site Colors can...
  8. Scheduled Reports

    Scheduled Reports deliver Saved Searches or Report Writer Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the...
  9. About the Surveys Module

    Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results. Activating Surveys Activating the Surveys add-on is easy: Sign into Issuetrak with a Sys Admin account. ...
  10. Using Global Issues to Submit Multiple New Issues

    The steps below will allow you to add one or more new issues containing the same information as the new global issue. This process is sometimes referred to as Firestorm . Steps : From the view of the Global issue, click Global Issue...