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Last Updated: 09/04/2024
in Using Issuetrak General New to Issuetrak? It can be hard to find your way around any new system without some sort of guide. Let's get you oriented with Issuetrak so that you can get to work!
Getting Your Bearings
In Issuetrak, there are three basic navig...
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Quick Notes (which we'll occasionally shorten to just "Notes" in this article) are pre-fabbed blocks of text that you can define ahead of time, and which you can quickly bring into issues and knowledge base articles. Only agents with " Can create/ma...
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Last Updated: 01/14/2025
in Getting Started Implementation Testing is a critical step before launching your Issuetrak Portal. It ensures that the system functions smoothly and meets your organization's needs. As users transition to new software, they may face challenges adapting to the new processes. Effect...
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The Active Directory (AD) LDAP integration is compatible with Secure Socket Layer (SSL) connections and multi-server / multi-domain directory environments. Issuetrak user records are automatically created and updated by the AD integration if enabled...
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Last Updated: 05/01/2023
in Trust Center Terms of ServiceThis article contains the terms of the agreement that applies to Issuetrak's design and implementation of Webforms.
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Last Updated: 09/25/2024
in Using Issuetrak General Task Manager is the mechanism for adding and maintaining Tasks and Task Groups in an issue, Scheduled Issue , or Issue Template . The Task Manager is also used to build out workflows with process options that change issue values or trigger addit...
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Last Updated: 11/13/2024
in Integrations and Add-Ons API The Issuetrak API is a RESTful API that uses the HTTP protocol as the primary transport infrastructure both to invoke an API operation and to transmit the response from an API operation back to the API consumer. As such, the API is platform-agnostic...
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Last Updated: 03/29/2022
in Integrations and Add-Ons API If you're actually interested in learning about Issuetrak's second-generation API v2, then you should read this article instead.
Issuetrak provides the means to deploy the API via either the Issuetrak Deployment Utility (IDU) or the Issue...
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Last Updated: 12/28/2023
in Using Issuetrak Automation Many of our customers need help with controlling their onboarding and offboarding processes. What they find is that they do not have adequate control of the process to ensure that all steps are completed; this can result in a bad experience for new ...
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This article only applies to the Active Directory connection type in Issuetrak, not to Active Directory Federation Services (AD FS) or Microsoft Entra ID. The IIS settings below are incompatible with AD FS and Microsoft Entra ID.
This art...