Popular Articles

  1. API - Swagger Overview

    Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation: The Swagger specification defines a set of files required to describe such an...
  2. Designing Surveys

    Adding Surveys New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...
  3. About the Features Screen

    The Features page allows you to activate additional features on your site. Only features included in your license can be activated. However, you may evaluate or add other Features at any time by requesting an updated license from our Technical Sup...
  4. About Webforms

    Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
  5. About User Defined Fields

    User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in: Issues Organization records User records Asset Types (if licensed) Product...
  6. About Priorities

    Priorities are used to indicate the relative importance of an issue. Identifying priorities among issues helps determine where a particular issue figures into the larger issue queue and how soon the issue might be addressed. Auto Assignments, Iss...
  7. Issuetrak Webform

    The standard Issuetrak webform is a simple, 8 field webform that always maps to the same 8 fields in Issuetrak. This basic webform option is perfect for organizations looking for a webform with straightforward capabilities, or for a budget-friendly ...
  8. About Issue Attachments

    Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...
  9. Web Accessibility Guidelines

    The Web Accessibility Initiative developed the Web Content Accessibility Guidelines (WCAG) to provide a single standard for web content accessibility that meets the needs of individuals with disabilities. Accessibility is a function of Un...
  10. Testing Your Issuetrak Site: Best Practices for a Successful Implementation

    This document outlines the essential steps required for a successful go-live of Issuetrak, focusing on thorough testing to guarantee a smooth and seamless rollout.