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User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in:
Issues
Organization records
User records
Asset Types (if licensed)
Product...
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When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module.
Steps :
Click the gear icon in the upper right >...
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Last Updated: 08/30/2024
in Getting Started General Your system needs an overall structure for capturing and reporting issue-related information. This is accomplished by categorizing the issues being addressed through Issuetrak into:
Classes – general categories such as Change Requests, Inci...
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Last Updated: 12/28/2023
in Using Issuetrak General What is Issuetrak?
Issuetrak is a software solution that allows you to track issues, tickets, and requests from start to finish. Issuetrak is backed up by a team of developers, support analysts, account managers, and software engineers ready to...
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Outgoing Email settings govern Issuetrak's connectivity with outbound mail servers, behavior concerning linked attachments, logging retention, behavior surrounding outgoing email, and (to a lesser extent) the content of outgoing email.
How t...
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Last Updated: 07/18/2023
in Trust Center Terms of ServiceThis article contains the terms our on-premises customers agree to when they deploy Issuetrak.
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Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
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This article provides steps for migrating a site with AD / LDAP-authenticated users to use our Entra ID integration. If you don't have AD configured but would like to configure Entra ID integration, please see this article .
At a high level,...
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Incoming email tokens are part of the incoming email (IEM) processor. The processor reads these tokens, allowing you to update certain fields in the issue record. When an email is received, you have the ability to include tokens in the body of an em...
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The Custom Record Table contains records with up to 50 text fields of reference information that can be used to associate just about anything to an issue, such as contact records, parts, contracts, contractors, customers, or rooms. Each field ca...