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Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...
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Last Updated: 09/27/2024
in Getting Started General Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...
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Last Updated: 01/31/2024
in Trust Center Terms of ServiceThis article contains the terms our Cloud customers agree to when they begin using our service.
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When using and configuring Issuetrak, administrators can choose how their users can authenticate based on multiple criteria and the needs of their organization. To facilitate this, Issuetrak supports multiple authentication methods.
There are t...
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Last Updated: 05/29/2024
in Integrations and Add-Ons
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Last Updated: 11/13/2024
in Administering Issuetrak
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Last Updated: 09/27/2024
in Getting Started General The optional Tasks feature allows you to set up discrete actions and / or a consistent workflow required for the resolution of an issue. Tasks may be added individually or with a Task Group during the submission of an issue or at any time in the i...
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Last Updated: 01/09/2025
in Using Issuetrak General Issuetrak provides two quick ways to search issues in your site:
The Quick Search box in the top right corner of the screen.
The Search Issues link in the left menu for more detailed searches.
Quick Search
The Quick Sea...
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Last Updated: 12/28/2023
in Using Issuetrak General Before we can explain how the Issue Hub works, let’s discuss what the Issue Hub is!
So What Is the Issue Hub?
The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped with a set ...
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This article explains how to enable Identity Management, as well as configure Google, OKTA, One Login and the "Custom" option to authenticate with Issuetrak.