Popular Articles

  1. About Report Writer

    Last Updated: 10/30/2024 in Administering Issuetrak Reports
    Report Writer is one of the most important features of Issuetrak. This article will help you understand its terms, capabilities, and the reasons to use this feature. It empowers you to construct reports that gather and structure data from your Issue...

  2. About Issue Statuses and Substatuses

    Last Updated: 08/28/2024 in Administering Issuetrak General
    Issue Statuses There are two Issue Statuses: Open and Closed. Issue Statuses are inherent to the system and do not require any additional steps to be activated. Many features like Automation and Dashboard   are issue status dependent....

  3. About Microsoft Entra ID Integration

    Last Updated: 08/27/2024 in Integrations and Add-Ons Identity Management
    Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services: Issuetrak never has the u...

  4. About Microsoft Office 365 Integration

    Last Updated: 09/26/2024 in Administering Issuetrak Incoming Email
    Note that the steps for creating the Office 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email config...

  5. About User Defined Fields

    Last Updated: 09/30/2024 in Administering Issuetrak System Settings
    User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in: Issues Organization records User records Asset Types (if licensed) Product...

  6. About the Dashboard

    Last Updated: 09/26/2024 in Using Issuetrak Personalization
    The Dashboard is a user-specified display of At-A-Glance statistics regarding open issues. A user must have Dashboard permissions within their Menu Options / Pages Allowed to view the Dashboard. If Issue Classes are enabled, selecting a Cla...

  7. About Issue Templates

    Last Updated: 09/27/2024 in Getting Started General
    Issue Templates are issue submission templates you create for commonly addressed issues. They allow you to pre-define appropriate information and values for those issues, such as the Subject, Description, Issue Type, Subtype, Priority, Email Sub...

  8. Issuetrak Cloud-Based Application Agreement

    Last Updated: 01/31/2024 in Trust Center Terms of Service
    This article contains the terms our Cloud customers agree to when they begin using our service.

  9. Incoming Email Overview

    Last Updated: 09/25/2024 in Getting Started General
    You can have the system automatically convert emails into new issues through Incoming Email (IEM). You may configure Issuetrak to retrieve messages from Exchange, IMAP, POP3, or Office365 mailboxes. If you are also using Issue Notifications or...

  10. About Integrated Security

    Last Updated: 10/02/2024 in Getting Started Deployment
    Considerations for using Integrated Security or a gMSA account to deploy an instance of Issuetrak.
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