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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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Last Updated: 03/28/2024
in Integrations and Add-Ons
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This sub-menu option allows you to define your personal Dashboard preferences. Below is a walkthrough of this screen from top to bottom:
Select the Dashboard Panel you want to add to your Dashboard from the "Select a Panel" drop...
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The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue. For service companies, this results in an ability to record charges for services provided and to charge ...
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Issuetrak offers integration with Azure AD via the Identity Management area of the product. The advantages of utilizing Azure AD with Issuetrak are very similar to those from using AD Federation Services:
Issuetrak never has the user's ...
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Note that the steps for creating the Office 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email config...
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Last Updated: 03/22/2024
in Getting Started
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The Issue Hub is a centralized location for viewing open issues that you have access to. A few of the things you can do in the Issue Hub are:
View all Open Issues you have access to
View a Global Issues list
Display Issues tha...
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Last Updated: 04/13/2023
in Getting Started General Creating New Issues Through Incoming Email
You can have the system automatically convert emails into new issues through Incoming Email (IEM). You may configure Issuetrak to retrieve messages from Exchange, IMAP, POP3, or Office365 mailboxes. ...
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Last Updated: 05/01/2023
in Trust Center Terms of ServiceThis article contains the terms of the agreement that applies to Issuetrak's design and implementation of Webforms.