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You can create custom links that appear on the left menu. There is no limit to the number of links created, and they may be direct links to any URL you wish.
Adding Custom Links
Steps:
Click the gear icon in the upper righ...
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An Issuetrak Cloud site URL will typically have a format similar to https://yoursite.issuetrak.com. However, it is possible to have a URL with your company’s domain instead.
For example:
If your company’s name is “yoursite”, you might be...
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Last Updated: 06/17/2025
in Trust Center General What is the CCPA?
The California Consumer Privacy Act of 2018 (CCPA) is a new law that was enacted by the State of California in 2018 to provide California consumers with new rights related to their personal information. The CCPA took effect on...
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Last Updated: 06/17/2025
in Getting Started General When setting up and configuring an Issuetrak site, the first thing to do is define the foundations of the site. Foundational elements are the basic entities and issue elements that provide structure. The interaction between these foundational compon...
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The My Notifications screen allows you to see what issue notifications have been sent to you from your Issuetrak site. You can get to this screen by clicking your profile name in the far upper right of Issuetrak and then clicking on My Notificati...
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Last Updated: 05/01/2023
in Trust Center Terms of Service Download
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Training geared towards introducing SSL certificates and their uses in relation to Issuetrak.
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Service Contracts allow you to record the service hours available to an Organization within a specified date range. Once defined, the system will automatically subtract any labor hours recorded in an issue from the balance of hours on the Service ...
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Introduction
This guide is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Utility (IDU) to upgrade an existing installation of Issuetrak. The IDU provides granular control over the deployment of our...
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Your users can Embed Images — such as screenshots, pictures, or other graphics files — directly into issues and Knowledge Base (KB) articles within your site.
Full functionality relies on activation of your site’s Rich Text being activated by...