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Last Updated: 03/10/2023
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Cause
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One of the great things about the Surveys Module is its versatility. Even departments within your company that are not currently using Issuetrak can benefit from a free end-user account dedicated for nothing more than creating their own surveys. Thi...
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All system-level defaults and configuration options are maintained within the System submenu within the Settings Lightbox.
Only users with Sys Admin permissions can view and manage all system-level options. However, users with Can acces...
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System Colors allow your site to be branded with one of several pre-defined color themes or a customized color theme of your own. You can also adjust color saturation and brightness within the Dashboard.
Organization-specific Site Colors can...
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This article goes over the prerequisites for using the Active Directory (AD) LDAP integration in Issuetrak.
Verifying AD information
Organizations within Issuetrak are generally used to represent companies and / or companies’ customers...
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Admin Auditing is a feature that was introduced in Issuetrak 11.1. When this feature is enabled, a new menu item called Admin Auditing appears in the Admin Auditing area for administrators beneath Tools . Navigating to this menu item enables an a...
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You can create custom links that appear on the left menu. There is no limit to the number of links created, and they may be direct links to any URL you wish.
Adding Custom Links
Steps:
Click the gear icon in the upper righ...
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Adding Surveys
New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...
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Did you instead want to know how to add Issuetrak to your mobile device's home screen? You can find out about that here .
When you access the system from a mobile device, you will see the Mobile formatted screens. Here you have the abili...
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To view the list of Summary Reports, click on Reporting from the left menu > Summary Reports . These are pre-defined system reports based on the features enabled within your site.
The data from these reports cannot be modified or exported...