Popular Articles

  1. About Issue Auditing

    Issue Auditing allows you to capture most changes made to each issue record. Audit records can be searched from either the issue or the Administration menu, reported on using the Report Writer, and archived by date range.   Activating Issue A...
  2. Data Processing Addendum

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  3. CCPA FAQ

    What is the CCPA? The California Consumer Privacy Act of 2018 (CCPA) is a new law that was enacted by the State of California in 2018 to provide California consumers with new rights related to their personal information. The CCPA took effect on...
  4. Ways to Utilize Issuetrak Consulting

    Whether you're a newcomer to Issuetrak or a seasoned user, the need for updates, understanding newly released features, or extending benefits to new departments is constant. However, finding the time to plan, implement, and test these tasks can be c...
  5. Closing Surveys

    A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results. Surveys can either be manually closed or will close automatically based on the Survey...
  6. Web Accessibility Guidelines

    The Web Accessibility Initiative developed the Web Content Accessibility Guidelines (WCAG) to provide a single standard for web content accessibility that meets the needs of individuals with disabilities. Accessibility is a function of Un...
  7. Using SSL with Issuetrak

    Training geared towards introducing SSL certificates and their uses in relation to Issuetrak.
  8. GDPR Compliance FAQ

    What is the GDPR? The General Data Protection Regulation (GDPR) is a law that was passed by the European Union to go into effect on May 25, 2018. This law is intended to protect the rights of EU citizens (defined as natural persons ) to contro...
  9. About Solutions

    Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests. While your Agents may still change or add information once...
  10. Service Contracts

    Service Contracts allow you to record the service hours available to an Organization within a specified date range. Once defined, the system will automatically subtract any labor hours recorded in an issue from the balance of hours on the Service ...