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Keywords are words or phrases that cause an email to not be processed. IEM will search each incoming email message for matches in the From Address and From Name , or the Subject line, depending on which the keyword specifies. Default Keywords h...
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Last Updated: 08/31/2023
in Trust Center Terms of Service Download
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This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.
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Last Updated: 11/02/2021
in Trust Center General The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...
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Solutions are text templates you create for closing issues. They allow you to pre-define appropriate answers, steps, or statements that address common questions, issues, and requests.
While your Agents may still change or add information once...
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Scheduled Reports deliver Saved Searches or Report Writer Reports to select users via email in CSV , Excel , or HTML formats. This allows interested parties to receive and review the most current data without requiring them to log into the...
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Certain attachments, such as logo files or social media icons can appear repeatedly in your descriptions and notes, especially if included in the signatures of your users. You have the ability to identify the attachments you want to block from proce...
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Issuetrak Webforms are a great way to let users submit issues without needing to log in. They simplify the process and don't require any training for the end user. However, like any tool, Webforms have some limitations. Here are the most significa...
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It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows your IT team to determine whether the environment meets the application's System Requirements , find and take note o...
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Last Updated: 11/04/2021
in Using Issuetrak Best Practices It is possible to embed videos within Knowledge Base (KB) articles and/or issues. Although the embedded video is a desirable feature, it may be best to just add the video file to a KB article or issue as an attachment. This will allow the users to s...