Popular Articles

  1. Network Protocols and Ports for Issuetrak

    Brief List of Necessary Ports This section contains just a brief list of the bare minimum services necessary for Issuetrak to work: HTTP (80) or HTTPS (443) ports from the web server, depending on how IIS bindings are configured SQ...
  2. About Embedded Images

    Your users can Embed Images — such as screenshots, pictures, or other graphics files — directly into issues and Knowledge Base (KB) articles within your site. Full functionality relies on activation of your site’s Rich Text being activated by...
  3. Interpreting Admin Auditing Logs

    Admin Auditing is a feature that was introduced in Issuetrak 11.1. When this feature is enabled, a new menu item called Admin Auditing appears in the Admin Auditing area for administrators beneath Tools . Navigating to this menu item enables an a...
  4. Site Configuration Foundations

    When setting up and configuring an Issuetrak site, the first thing to do is define the foundations of the site. Foundational elements are the basic entities and issue elements that provide structure. The interaction between these foundational compon...
  5. How to clear browser cache and storage

    If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below. Steps: Internet Explorer (for Issuetrak versions 12.9 or older) : Go to Tools (Gear icon in the top...
  6. Issue Updates

    Understanding the anatomy of an issue and being knowledgeable about the updates that can be made are essential for effective issue management in Issuetrak. This table combines a description of each type of update along with other practical informati...
  7. Troubleshooting the Active Directory Module

    This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak.   Steps If users can pull up the Issuetrak login page, but cannot get past the screen with their credentials, we would need to ...
  8. Working with the JSON

    Introduction It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. ...
  9. Hours of Operation

    Hours of Operation are the days and times your operation opens and closes during the week (e.g. Monday-Friday/9 am-5 pm, 24 hours) and any specific dates it closes during the year (e.g. holidays). The system uses these times and dates to calcul...
  10. Mobile Settings

    Did you instead want to know how to add Issuetrak to your mobile device's home screen? You can find out about that here . When you access the system from a mobile device, you will see the Mobile formatted screens. Here you have the abili...