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Last Updated: 06/17/2025
in Using Issuetrak Best Practices When another group or department seeks to take advantage of the benefits you're experiencing with Issuetrak, deciding whether to integrate them into your existing site or create a separate one is crucial. Where do you begin?
Where to start?...
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Last Updated: 06/17/2025
in Using Issuetrak General New to Issuetrak? It can be hard to find your way around any new system without some sort of guide. Let's get you oriented with Issuetrak so that you can get to work!
Getting Your Bearings
In Issuetrak, there are three basic navig...
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A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results.
Surveys can either be manually closed or will close automatically based on the Survey...
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Last Updated: 06/17/2025
in Getting Started General Problem
You may find that images from certain sources, such as Microsoft products, cannot be copied and pasted into Issuetrak's Rich Text Editor (RTE). No error will appear. The image simply won't paste into the editing area.
Cause
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.
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For security reasons, Google will deprecate support for using basic authentication (which relies on your Google account's username and password) with third-party applications when using their Gmail service on May 30, 2022.
It is therefore neces...
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Last Updated: 06/17/2025
in Getting Started General The ability to efficiently categorize and organize data is crucial for making informed business decisions. Among the variety of tools offered by Issuetrak, the Locations and Regions feature stands out as a versatile resource.
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Last Updated: 06/17/2025
in Integrations and Add-Ons API Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation:
The Swagger specification defines a set of files required to describe such an...
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Last Updated: 06/17/2025
in Trust Center General The GDPR became effective on May 25, 2018. The GDPR is enforceable in the United States through international laws and trade agreements. If you process personal information relating to European Union citizens, then you are subject to complying with ...
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Last Updated: 06/17/2025
in Integrations and Add-Ons API Overview
For additional protection against breach of sensitive data, customers may wish to encrypt the database connection information contained within the Issuetrak API’s web.config file. For the encryption process, a tool provided by Micros...