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This article contains the terms of the agreement that applies to Issuetrak's design and implementation of Webforms.
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This article illustrates how to set up a network share to be used for attachments. These steps will only work for Anonymous Authentication, and cannot be used if you are using Active Directory (AD) Single-Sign On (SSO).
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Created On: 03/01/2023
in Integrations and Add-Ons
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Created On: 02/17/2023
in Using Issuetrak General The way the View Issue screen looks will vary from customer to customer, and even from one use scenario to the next. In this article we will show you the 'constants' of the View Issue screen, the way we've configured this screen to appear in our...
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This article is intended to inform administrators on how to configure MFA in Issuetrak. If you are not an administrator, then you should instead view the steps for configuring MFA as a user in the My Settings article.
Issuetrak natively...
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Issuetrak offers the ability to integrate a Chat add-on into your site to allow customers to more easily interact with you and/or your agents. The Chat add-on also allows you to create new issues in your Issuetrak site by generating a transcrip...
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Note that the steps for creating the Microsoft 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email con...
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Created On: 08/16/2022
in Using Issuetrak General Add to Home Screen is an option that appears on the mobile login screen of Issuetrak when viewed from a mobile browser.