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Created On: 02/17/2023
in Using Issuetrak General The way the View Issue screen looks will vary from customer to customer, and even from one use scenario to the next. In this article we will show you the 'constants' of the View Issue screen, the way we've configured this screen to a...
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This article is intended to inform administrators on how to configure MFA in Issuetrak. If you are not an administrator, then you should instead view the steps for configuring MFA as a user in the My Settings article.
Issuetrak native...
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Issuetrak offers the ability to integrate a Chat add-on into your site to allow customers to more easily interact with you and/or your agents. The Chat add-on also allows you to create new issues in your Issuetrak site by generating a transcript of ...
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Note that the steps for creating the Office 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email config...
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Created On: 08/16/2022
in Using Issuetrak General Add to Home Screen is an option that appears on the mobile login screen of Issuetrak when viewed from a mobile browser.
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The All Restrictions screen is a centralized location from which you can view and manage visibility restrictions in your Issuetrak site.
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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This article will show you the steps that are necessary to enable Google API authentication and add the newly-generated information to Issuetrak to allow it to process incoming and outgoing email via your Gmail account.
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Created On: 06/10/2022
in Getting Started General This article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.
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Created On: 06/01/2022
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Internet Explorer (for Issuetrak versions 12.9 or older) :
Go to Tools (Gear icon in the top...