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Issuetrak offers the ability to integrate a Chat add-on into your site to allow customers to more easily interact with you and/or your agents. The Chat add-on also allows you to create new issues in your Issuetrak site by generating a transcrip...
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Note that the steps for creating the Microsoft 365 Application are for Issuetrak version 15.5 and above. If you are running a version older than 15.5 this option will not be present and the server settings will be listed in the incoming email con...
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Created On: 08/16/2022
in Using Issuetrak General Add to Home Screen is an option that appears on the mobile login screen of Issuetrak when viewed from a mobile browser.
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The All Restrictions screen is a centralized location from which you can view and manage visibility restrictions in your Issuetrak site.
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A site ID is a unique identifier that is used to validate your license, as well as distinguishing each running instance of Issuetrak from all others. Additionally, site IDs are also used as a mechanism to distinguish production sites from test sites...
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This article will show you the steps that are necessary to enable Google API authentication and add the newly-generated information to Issuetrak to allow it to process incoming and outgoing email via your Gmail account.
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Created On: 06/10/2022
in Getting Started General This article explains how Issuetrak calculates the "Total/Adjusted Time Open Mins" via the value stored in the database.
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Created On: 06/01/2022
in Using Issuetrak General If you are experiencing login issues you may need to reset your browser state or storage, please reference the steps below.
Steps:
Internet Explorer (for Issuetrak versions 12.9 or older) :
Go to Tools (Gear icon in the top...
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For security reasons, Google will deprecate support for using basic authentication (which relies on your Google account's username and password) with third-party applications when using their Gmail service on May 30, 2022.
It is therefore neces...
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When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.