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This article provides steps for completely migrating Issuetrak from one Web server to another.
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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Introduction
This guide is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Utility (IDU) to upgrade an existing installation of Issuetrak. The IDU provides granular control over the deployment of our...
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System Colors allow your site to be branded with one of several pre-defined color themes or a customized color theme of your own. You can also adjust color saturation and brightness within the Dashboard.
Organization-specific Site Colors can...
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There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows.
Optional Fields
Description
Issue and Search
Selecting these items w...
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The main survey page displays a list of all surveys. All surveys are always in one of three states: Design , Open , or Closed . When a survey is first created, it is in Design mode while the owner creates the survey. Once a survey is ready to l...
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Adding Surveys
New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...
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These optional settings allow you to change the appearance of the site to match your company specifications. You can choose which ones you want to adjust and which ones to leave set to the Issuetrak defaults.
Click the gear icon in the up...
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When you generate a client secret as a part of an app registration for Office 365 or Microsoft Entra ID, at some point that secret will expire and need to be renewed.
Generating a New Client Secret
Navigate to portal.azure.c...
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Severities organize (SLA and optionally non-SLA) issues into categories based on their impact on the user or overall user base. These categories can have generic (e.g. Severity 1, Severity 2, Severity 3) or fairly descriptive (e.g. Major, Moderate...