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Last Updated: 04/15/2026
in Getting Started Pre-Deployment Introduction
It is necessary to have an understanding of JSON before deploying Issuetrak with the IDU. This article is intended to provide you with the necessary knowledge to read, edit, understand, and fill out a JSON for Issuetrak. This...
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The purpose of this article is to assist you with getting started using API v2 specifically from the server side of things, which includes deployment, logging, rate limiting, and troubleshooting.
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It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows your IT team to determine whether the environment meets the application's System Requirements , find and take note o...
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Last Updated: 04/14/2026
in Getting Started General Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...
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Last Updated: 04/14/2026
in Getting Started General Any organizational unit – such as a company or a subsidiary – interacting directly or indirectly with your Issuetrak system is an Organization . Organizations are the largest and most important of all Entities within Issuetrak.
Organizations...
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Last Updated: 04/07/2026
in Getting Started Pre-Deployment This article illustrates how to set up a network share to be used for attachments. T
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Incoming Email
Applications – POP3, Secure POP3, IMAP, or Microsoft Exchange 2013 or newer
Outgoing Email / Notifications
Applications – SMTP-based outgoing email server
DPAPI Encryptio...
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Issuetrak 17.6 introduced support for deployments in the Azure hosting environment. The requirements and peculiarities specific to deploying Issuetrak in an Azure hosting environment are provided here. Please note that these requirements are in add...
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Overview
Issuetrak 17.6 introduced support for high availability (HA) environments. This page provides the requirements for deploying Issuetrak in an HA environment. Please note that these requirements are in addition to the other requirements...
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Last Updated: 03/31/2026
in Trust Center General Issuetrak utilizes a variety of services and organizations for the purpose of delivering and enhancing customer experiences, marketing, and issue tracking. These services and organizations are defined as Subprocessors under the EU's General Data P...