-
The optional Projects feature is a mechanism through which you can group related issues together that share common goals. You can define Project Members who have access to view the project and its progress, as well as a Project Manager who has respo...
-
Last Updated: 03/12/2025
in Integrations and Add-Ons
-
Software information can be tracked for assets in the Asset Management module. The specific software information can be added/maintained manually or by applying audit records returned by the automated discovery process .
The Software Purchases...
-
The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue. For service companies, this results in an ability to record charges for services provided and to charge for m...
-
Admin Auditing gives you the ability to see changes made to critical Administrative settings within Issuetrak. Audit records are kept from the moment Admin Auditing is enabled. The Audit records can be searched and exported as a spreadsheet, and the...
-
Last Updated: 03/12/2025
in Getting Started General Beginning with version 16.5, Issuetrak provides the ability for you to add embedded HTML to your site, up to a 10,000 character limit. When we talk about embedded HTML or embed codes, we're referring to little snippets of JavaScript or HTML that you...
-
Last Updated: 03/12/2025
in Getting Started Pre-Deployment Introduction to IDU Verbs
In order for the IDU to perform useful work, we need to tell it what to do. This is accomplished through the use of verbs . Only one verb may be specified at runtime. Each verb has its own set of parameters ...
-
Last Updated: 03/07/2025
in Integrations and Add-Ons
-
Last Updated: 03/07/2025
in Integrations and Add-Ons Chat Issuetrak offers the ability to integrate a Chat add-on into your site to allow customers to more easily interact with you and/or your agents. The Chat add-on also allows you to create new issues in your Issuetrak site by generating a transcrip...
-
Last Updated: 03/07/2025
in Integrations and Add-Ons Chat Chat Agents are the individuals you have set up to handle Chat conversations within your Chat Widget . This article will provide a walkthrough of adding new Chat Agents.
Steps
Launch the Chat Admin Portal .
Click on Setti...