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This article will show you the steps that are necessary to enable Google API authentication and add the newly-generated information to Issuetrak to allow it to process incoming and outgoing email via your Gmail account.
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Last Updated: 05/01/2025
in Integrations and Add-Ons API Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation:
The Swagger specification defines a set of files required to describe such an...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API
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Last Updated: 04/25/2025
in Integrations and Add-Ons API If you're actually interested in learning about Issuetrak's second-generation API v2, then you should read this article instead.
Issuetrak provides the means to deploy the API via either the Issuetrak Deployment Utility (IDU) or the Issue...
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Last Updated: 04/25/2025
in Integrations and Add-Ons API The following steps can be used to help provide more feedback when encountering API problems such as "Authorization Failure" on API procedures or within the Swagger UI. Your site must be on a minimum version of Issuetrak 11.4.1 in order for these st...
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Last Updated: 04/23/2025
in Using Issuetrak Best Practices Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
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In Issuetrak, activating Global Issues allows you to link multiple issues together and work with them as a collective unit. You can also make it easier for different users to report the same issue through this feature.
In a Global Issue scena...
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The Knowledge Base (KB) is an online library for storing and retrieving useful information and reference materials, such as company policies, procedures, and forms; how-to guides; answers to Frequently Asked Questions (FAQs); and known solutions t...
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Last Updated: 04/22/2025
in Getting Started General Introduction
Issuetrak is designed with a variety of configuration and customization options that allow you to shape its user interface according to your current operation and user base. It is also designed for long-term scalability s...
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Last Updated: 04/22/2025
in Getting Started General When you purchased Issuetrak, you had a specific problem to solve. Setting up the system and training your team are essential steps toward successful implementation. As the system administrator, you’re likely responsible for both. Well-trained teams...