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There are scenarios where it is advantageous to have a user with limited administrative capabilities in Issuetrak, without needing to take up an agent license to do so. Beginning with Issuetrak 11.2, it is possible to give permission to an end-user ...
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Last Updated: 10/21/2024
in Trust Center General Depending on your use of Issuetrak and your company’s security systems, you may need to allow connection exceptions to and from Issuetrak’s public infrastructure to ensure connectivity. Below you’ll find a list of public IP addresss for our services...
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Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results.
Activating Surveys
Activating the Surveys add-on is easy:
Sign into Issuetrak with a Sys Admin account. ...
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Admin Auditing is a feature that was introduced in Issuetrak 11.1. When this feature is enabled, a new menu item called Admin Auditing appears in the Admin Auditing area for administrators beneath Tools . Navigating to this menu item enables an a...
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To view the list of Summary Reports, click on Reporting from the left menu > Summary Reports . These are pre-defined system reports based on the features enabled within your site.
The data from these reports cannot be modified or exported...
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The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue. For service companies, this results in an ability to record charges for services provided and to charge for m...
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This article explains the permissions required to access and edit Saved Searches and Reports in Issuetrak.
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Administrators can change your site’s Report Writer defaults and settings from the left menu: Reporting > Custom Reports > Settings on the right quick menu.
Format Types specify how data will be displayed. Each field in the Issuetrak sy...
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Last Updated: 10/09/2024
in Getting Started General Below are recommendations aimed at maximizing the value of consultation sessions with Issuetrak Professional Services:
Recommendation
Supplementary Details
Install the site
(Not applicable for Clo...
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Last Updated: 10/03/2024
in Getting Started General The issue submission process in Issuetrak is crucial for collecting, organizing, and presenting information effectively. Proper configuration of this process ensures that your workflows run smoothly and can adapt to the changing needs of your organ...