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Last Updated: 04/19/2024
in Administering Issuetrak
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Substatus Rules are a mechanism that allows you to configure Issuetrak to automatically change the Substatus field or pause the System Clock for an issue.
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Your system can automatically escalate and take action in issues that remain open or idle for too long through Workflows . Workflows help ensure that assignees and submitters never neglect or abandon their issues, especially when they are used...
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You can have the system automatically assign issues immediately upon submission to certain users or groups through Auto Assignments .
Please note that a group must have active members and have the permission Can be assigned issues i...
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Automation is a feature that facilitates automated changes to issues according to a set of criteria defined by an administrator.
In order to set up Automation, you must have the “ Sys Admin ” parameter or “ Can acce...
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Asset item records are created by either entering information manually or by applying audit records returned by the automated discovery process . When creating records manually, simply enter the information desired in the appropriate fields. You...
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Now that the preliminary steps are completed, you can go ahead and begin the actual set up of the Active Directory LDAP connection. This can only be performed by an Issuetrak user with the “Can access and maintain Administration functions&rdq...
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When the Identity Management Module is included in your license, it still needs to be activated in order to be used. Only users with the Sys Admin parameter can activate the module.
Steps :
Click the gear icon in the upper right &...
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The Active Directory (AD) LDAP integration is compatible with Secure Socket Layer (SSL) connections and multi-server / multi-domain directory environments. Issuetrak user records are automatically created and updated by the AD integration if enabled...
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This article goes over the prerequisites for using the Active Directory (AD) LDAP integration in Issuetrak.
Verifying AD information
Organizations within Issuetrak are generally used to represent companies and / or companies&rsquo...