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This guide provides administrators with the necessary steps to add and manage users within Issuetrak.
1. User Definition
In Issuetrak, a 'user' is any individual who requires permissions, data visibility, or a means of interacting wi...
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When we talk about activating Issuetrak, we're talking about validating your license so that you can use your site and the features that you've purchased.
Issuetrak has two methods for activation, which we can summarize below as:
Auto...
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Issue tokens are placeholders for information that you can add to a note, which will be replaced with the actual information once the note is saved to an issue. They may be stored in other places raw only to be replaced when a note based on them is ...
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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This article provides steps for completely migrating Issuetrak from one Web server to another.
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The Labor Hours field can be used to record, display, aggregate, and report upon the number of labor hours related to issues, projects, and tasks.
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Custom Reports (formerly Report Writer) is one of the most important features of Issuetrak. This article will help you understand its terms, capabilities, and the reasons to use this feature. It empowers you to construct reports that gather and stru...
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Last Updated: 01/27/2026
in Using Issuetrak Best Practices Testing configuration changes before enabling them on a production Issuetrak site helps maintain system stability and a consistent user experience. This article is intended for System Administrators and provides guidance on testing new functionality...
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Last Updated: 01/26/2026
in Administering Issuetrak
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You can have the system automatically assign issues immediately upon submission to certain users or groups through Auto Assignments .
Please note that a group must have active members and have the permission Can be assigned issues i...