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You can set, manage, and monitor service expectations for your clients through the Service Level Agreements (SLAs) configuration option. SLAs help improve accountability and quality of service, especially when used in conjunction with any ITIL Ser...
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Last Updated: 09/16/2020
in End User All Others Information
Issuetrak provides two quick ways to search issues in your site: The expedient Quick Search at the top right corner of the screen, and the more detail-oriented Search Issues page that can be accessed from the men...
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Last Updated: 09/16/2020
in Administrator Tasks Information
Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be esta...
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Last Updated: 09/15/2020
in Administrator General Issuetrak Webforms Requirements
release date: 5.30.2019
Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for On-Premises and Cloud customers. Below w...
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Last Updated: 09/15/2020
in Administrator General Our standard Issuetrak webform is a simple, 8 field webform that always maps to the same 8 fields in Issuetrak. This basic webform option is perfect for organizations looking for a webform with straightforward capabilities, or for a budget-friendly ...
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Last Updated: 09/15/2020
in Administrator General Information
Custom links can be added to the Accounts pages within Salesforce to display a list of associated Issues from your Issuetrak site. This article will provide a brief overview of the steps you can take within your implementation of ...
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Last Updated: 09/15/2020
in Administrator General Information
It is possible to embed videos within Knowledge Base Articles and/or Issues. Although embedded video is a desirable feature, it may be best to just add the video file to a KB article or issue as an attachment. This will allow ...
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Last Updated: 09/15/2020
in Administrator General Information
It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and th...
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Last Updated: 09/15/2020
in Administrator General Introduction
It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows the IT team to determine whether the environment meets the application's system requiremen...
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Last Updated: 09/15/2020
in Administrator General Introduction
Issuetrak Webforms are an excellent tool for submitting issues. They eliminate the need to have a user account for every submitter, simplify the issue submission process, and require no training on the part of the end user.&n...