Updated Articles

  1. Issuetrak Release Notes

    Release notes for the latest version of Issuetrak.
  2. Previous Release Notes

    This article provides access to general documentation for all currently supported versions of Issuetrak.
  3. Closing Surveys

    A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results. Surveys can either be manually closed or will close automatically based on the Survey...
  4. Incoming Email Overview

    Creating New Issues Through Incoming Email You can have the system automatically convert emails into new issues through Incoming Email (IEM). You may configure Issuetrak to retrieve messages from Exchange, IMAP, POP3, or Office365 mailboxes. ...
  5. Dashboard Settings

    This sub-menu option allows you to define your personal Dashboard preferences. Below is a walkthrough of this screen from top to bottom: Select the Dashboard Panel you want to add to your Dashboard from the "Select a Panel" drop...
  6. About the Dashboard

    The Dashboard is a user-specified display of At-A-Glance statistics regarding open issues. A user must have Dashboard permissions within their Menu Options / Pages Allowed to view the Dashboard. If Issue Classes are enabled, selecting a Cla...
  7. About Users

    Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and/or email...
  8. About the System Menu

    All system-level defaults and configuration options are maintained within the System submenu within the Settings Lightbox. Only users with Sys Admin permissions can view and manage all system-level options. However, users with Can acces...
  9. About the Surveys Module

    Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results. Activating Surveys Activating the Surveys add-on is easy: Sign into Issuetrak with a Sys Admin account. ...
  10. Linking Issues

    When using Issuetrak, you might recognize a need to have multiple issues linked to each other for various reasons.