Popular Articles

  1. Issuetrak Terms of Service

    Issuetrak Terms of Service Issuetrak Cloud Hosting Service Agreement Issuetrak Software License Terms and Conditions ...
  2. How to create custom links within SalesForce to display a list of issues from Issuetrak

    Information Custom links can be added to the Accounts pages within Salesforce to display a list of associated Issues from your Issuetrak site. This article will provide a brief overview of the steps you can take within your implementation of ...
  3. About the Features Screen

    The Features page allows you to activate additional features in your site. Many of the items on this page will create a left hand menu option under either the Administration or Home menu. Only features included in your current license key can ...
  4. About the Dashboard

    Information The Dashboard is a user-specified display of At-A-Glance statistics regarding open issues. A user must have Dashboard permissions within their Menu Options/Pages Allowed to view the Dashboard. If Issue Classes are ...
  5. About the Issuetrak RESTful API

    Information This article provides information on the Issuetrak REST API, including important points to keep in mind and instructions on where to locate the documentation and installation files. Before Getting Started Programme...
  6. My Issues

    Information My Issues is a submenu option that opens a series of tabs that will: Link to the Global Issues list Display Issues that you play a role in with a tab for each role Display a tab for your Reports This...
  7. Issuetrak System Requirements

    System requirements for the latest release of Issuetrak.
  8. API System Requirements

    Information The Issuetrak API requires the Issuetrak application to be installed as the base application platform. In addition, the Microsoft .NET Framework 4.6.2 update must be installed on the application server. The Issuetrak ...
  9. About Optional Fields

    Information Optional Fields such as required by date, tasks, solutions, substrates, and subtype are maintained from Optional Fields . Navigate to Administration > System > System Settings > Optional Fields . ...
  10. About Business Rules

    Information Business Rules are a feature that facilitates automated changes to issues according to a set of criteria defined by an administrator.  In order to set up Business Rules, you must have the “ Sys Admin ” param...