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Last Updated: 01/31/2020
in Terms of Service Issuetrak Terms of Service
Issuetrak Cloud Hosting Service Agreement
Issuetrak Software License Terms and Conditions
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Last Updated: 09/15/2020
in Administrator General Information
Custom links can be added to the Accounts pages within Salesforce to display a list of associated Issues from your Issuetrak site. This article will provide a brief overview of the steps you can take within your implementation of ...
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The Features page allows you to activate additional features in your site. Many of the items on this page will create a left hand menu option under either the Administration or Home menu. Only features included in your current license key can ...
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Last Updated: 09/14/2020
in Administrator Dashboard Information
The Dashboard is a user-specified display of At-A-Glance statistics regarding open issues. A user must have Dashboard permissions within their Menu Options/Pages Allowed to view the Dashboard. If Issue Classes are ...
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Last Updated: 08/15/2019
in Administrator API Information
This article provides information on the Issuetrak REST API, including important points to keep in mind and instructions on where to locate the documentation and installation files.
Before Getting Started
Programme...
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Last Updated: 09/14/2020
in End User All Others Information
My Issues is a submenu option that opens a series of tabs that will:
Link to the Global Issues list
Display Issues that you play a role in with a tab for each role
Display a tab for your Reports
This...
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System requirements for the latest release of Issuetrak.
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Last Updated: 01/16/2019
in Administrator API Information
The Issuetrak API requires the Issuetrak application to be installed as the base application platform. In addition, the Microsoft .NET Framework 4.6.2 update must be installed on the application server.
The Issuetrak ...
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Information
Optional Fields such as required by date, tasks, solutions, substrates, and subtype are maintained from Optional Fields .
Navigate to Administration > System > System Settings > Optional Fields .
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Information
Business Rules are a feature that facilitates automated changes to issues according to a set of criteria defined by an administrator.
In order to set up Business Rules, you must have the “ Sys Admin ” param...