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Issue Statuses
There are two Issue Statuses: Open and Closed. Issue Statuses are inherent to the system and do not require any additional steps to be activated. Many features like Automation and Dashboard are issue status dependent....
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You may include electronic documents as attachments in user records if Attachments have been enabled on your site.
If you need assistance enabling Attachments on your site, please refer to the Attachments section in About the Features Sc...
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Any individual that needs to interact directly or indirectly with your Issuetrak system is a User . Users that can log into your Issuetrak site may interact directly. Users that cannot log in may interact indirectly through other users and / or ema...
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The Billing Module gives you the ability to add multiple line items to an issue to represent Product and Service charges against an issue. For service companies, this results in an ability to record charges for services provided and to charge for m...
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Asset Tables are provided to allow you to establish pre-defined lists of common values for certain fields in order to standardize your data.
Steps:
In order to view / modify values in your Asset Tables, hover over the left menu to ex...
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Issuetrak provides multiple ways to gather reporting information regarding the Asset Management module. This article will provide some detail for each of the places where reporting information is available, along with typical uses for each of them. ...
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Software information can be tracked for assets in the Asset Management module. The specific software information can be added/maintained manually or by applying audit records returned by the automated discovery process .
The Software Purchases...
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The Asset Management module has several options that you can use to import configuration information from PCs and Macs. Additionally, if your organization uses Google's mobile device management, it is possible to get audits from mobile devices, whic...
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Created On: 08/02/2018
in Getting Started General Departments allow you to organize users based on the functional units they serve within your Organization, such as Accounting, Marketing, IT, etc. More importantly, Departments add another layer to your system’s data filtering options and a whole ...
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Created On: 08/02/2018
in Getting Started General Locations and Regions reflect physical user, issue, and asset locations. Regions generally define a larger area, while Locations are smaller entities within a Region. A Region might be defined as a state and a corresponding Location within that ...