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Created On: 08/02/2018
in Integrations and Add-Ons API Swagger is a RESTful API Documentation Specification that describes and documents Application Programming Interfaces (API). From the swagger.io site documentation:
The Swagger specification defines a set of files required to describe such an...
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Created On: 08/02/2018
in Integrations and Add-Ons API This article provides information on the Issuetrak RESTful API, including important points to keep in mind and instructions on where to locate the documentation and installation files.
Introduction
Why might you want to use our API?
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Created On: 08/02/2018
in Integrations and Add-Ons API Overview
For additional protection against breach of sensitive data, customers may wish to encrypt the database connection information contained within the Issuetrak API’s web.config file. For the encryption process, a tool provided by Micros...
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Created On: 08/02/2018
in Integrations and Add-Ons API The Issuetrak API is a RESTful API that uses the HTTP protocol as the primary transport infrastructure both to invoke an API operation and to transmit the response from an API operation back to the API consumer. As such, the API is platform-agnostic...
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Created On: 08/02/2018
in Using Issuetrak General Task Manager is the mechanism for adding and maintaining Tasks and Task Groups in an issue, Scheduled Issue , or Issue Template . The Task Manager is also used to build out workflows with process options that change issue values or trigger addit...
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Several tasks may be grouped together and collectively added to an issue. These pre-defined Task Groups can maintain a consistent workflow in the course of resolving issues. Within Task Groups, dependencies among tasks can be established, e.g. t...
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Created On: 08/02/2018
in Getting Started General The optional Tasks feature allows you to set up discrete actions and / or a consistent workflow required for the resolution of an issue. Tasks may be added individually or with a Task Group during the submission of an issue or at any time in the i...
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The main survey page displays a list of all surveys. All surveys are always in one of three states: Design , Open , or Closed . When a survey is first created, it is in Design mode while the owner creates the survey. Once a survey is ready to l...
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Adding Surveys
New surveys can either be created from scratch or by copying an existing survey. When creating a survey by copying an existing survey, the existing survey is copied in its entirety with the exception of survey responses. All surv...
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Web Surveys is an add-on to Issuetrak that allows you to construct Web surveys, deploy them, and then analyze the results.
Activating Surveys
Activating the Surveys add-on is easy:
Sign into Issuetrak with a Sys Admin account. ...