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Everything a user can do within the system is determined by permissions and their End User / Agent designation. User Templates are a predefined set of menu options and End User permissions that the system uses to create new user records.
The ...
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This article describes what is needed to get your instance of Issuetrak working with Zapier.
Ensure that you are on the Correct Version of Issuetrak
If your Issuetrak instance is hosted in the cloud by Issuetrak, then you do not need t...
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Last Updated: 09/30/2024
in Getting Started General Beginning with version 16.5, Issuetrak provides the ability for you to add embed codes to your site. When we talk about embed codes, we're referring to little snippets of JavaScript or HTML that you can leverage to improve your site experience or ad...
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A Group can be defined as a set of multiple users that all need to interact with your Issuetrak system in the same way. Groups allow you to establish and control role-based Permissions collectively without manually granting individual ...
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This article provides steps for completely migrating Issuetrak from one Web server to another.
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This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
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Introduction
This guide is intended to assist the Issuetrak administrator with using the Issuetrak Deployment Utility (IDU) to upgrade an existing installation of Issuetrak. The IDU provides granular control over the deployment of our...
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System Colors allow your site to be branded with one of several pre-defined color themes or a customized color theme of your own. You can also adjust color saturation and brightness within the Dashboard.
Organization-specific Site Colors can...
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User Defined Fields (or UDFs) are custom fields that can be added to Issuetrak by Administrators to allow additional information to be provided in:
Issues
Organization records
User records
Asset Types (if licensed)
Product...
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There are several Optional Fields that you can enable within your Issuetrak site that can help you with your process workflows.
Optional Fields
Description
Issue and Search
Selecting these items w...