New Articles

  1. About Microsoft Entra ID Integration

    Issuetrak offers integration with Microsoft Entra ID via the Identity Management area of the product. The advantages of utilizing Entra ID with Issuetrak are very similar to those from using AD Federation Services: Issuetrak never has the u...
  2. About Issue Attachments

    Attachments are files that can be uploaded to various areas in Issuetrak, including issues. This feature allows you to add supporting information to issues and knowledge base articles, as well as other areas of the product. This article mainly conce...
  3. Issuetrak's Release Pipeline

    You might be curious about how Issuetrak's release pipeline works. This article serves to answer some common questions we get about this.   Does Issuetrak have a product roadmap? Yes! Have a look here for the latest glimpse into our ...
  4. About Issue Hub

    The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped with a set of preset views allowing you to see data through pre-selected column views. All of the views except the Open Issues view a...
  5. About Issuetrak

    What is Issuetrak? Issuetrak is a software solution that allows you to track issues, tickets, and requests from start to finish. Issuetrak is backed up by a team of developers, support analysts, account managers, and software engineers ready to...
  6. Issuetrak Navigation

    New to Issuetrak? It can be hard to find your way around any new system without some sort of guide. Let's get you oriented with Issuetrak so that you can get to work! Getting Your Bearings In Issuetrak, there are three basic navig...
  7. Custom Productivity Reports

    Custom Reports can be very helpful to managers that wish to obtain data about the productivity of their agents. In this article, we’ll take a look at using the Custom Reports feature to create a custom summary report. It’s important to note that the...
  8. About Webforms

    Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
  9. How to Reset a Password

    This article explains the various methods a password reset can be performed for a user’s account. There are three methods with which a password can be changed depending on the configuration of the Issuetrak site and the permissions granted to t...
  10. Self-Help Password Reset

    If for any reason you are unable to remember your password or the password has expired, you can perform a Self-Help Password Reset to get an email with a link to set a new password for your Issuetrak account. Depending on how logins are handled with...