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Webforms are one of many methods of submitting issues with Issuetrak. This method is based on a form being created in a customer-facing application (normally a web site) that interacts with Issuetrak through an Application Programming Interface (A...
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This article explains the various methods a password reset can be performed for a user’s account.
There are three methods with which a password can be changed depending on the configuration of the Issuetrak site and the permissions granted to t...
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Created On: 09/16/2020
in Using Issuetrak General If for any reason you are unable to remember your password or the password has expired, you can perform a Self-Help Password Reset to get an email with a link to set a new password for your Issuetrak account. Depending on how logins are handled with...
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Issuetrak’s cloud services provide server hosting configured to specific time zones:
U.S.-based cloud servers operate on Eastern Time (GMT-5).
Canadian cloud servers use Canada Standard Time (GMT-5), which does not observe Daylight ...
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Report Writer is one of the most important features of Issuetrak. This article will help you understand its terms, capabilities, and the reasons to use this feature. It empowers you to construct reports that gather and structure data from your Issue...
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Created On: 08/10/2020
in Getting Started General Controlling visibility to an issue allows you to control who can view an issue in Issuetrak. Many implementations require the ability to control whether a user can see certain issues. We can do this by using a combination of entities (organizations ...
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Created On: 08/10/2020
in Getting Started General When setting up and configuring an Issuetrak site, the first thing to do is define the foundations of the site. Foundational elements are the basic entities and issue elements that provide structure. The interaction between these foundational compon...
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Understanding and optimizing your business processes is crucial, but sometimes the reality of how processes operate can differ from documented procedures. That's why documenting both real-world practices and recorded processes is essential for gaini...
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The Custom Record Table functions as an internal database linked to issues, containing unique records that can be reported on. Each issue retains a reference to its corresponding Custom Record Table entry, facilitating efficient data management an...
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Created On: 07/30/2020
in Getting Started General
If you are new to Issuetrak, the terms we use may be overwhelming. In some cases, the words we use may mean different things to different people. This document will give you a repository of the major terms used within Issuetrak. We’ll start with...