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Data Transfer Objects
The Issuetrak API uses the concept of Data Transfer Objects (DTOs) to represent the serialized input to API operation endpoints for API methods that use the POST and PUT HTTP verbs and to represent the serialized output fr...
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Created On: 08/01/2018
in Integrations and Add-Ons API The Issuetrak API requires specific, custom authorization headers to be added to each HTTP request targeting an API operation endpoint. The following custom authorization headers must be defined.
Issuetrak API Authorization...
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Perhaps one of the most powerful capabilities with Chat is the ability to set up an integration with Issuetrak’s Incoming Email feature to have Issues created automatically from chat transcripts.
These instructions will assume you have already ...
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Chat Agents are the individuals you have set up to handle Chat conversations within your Chat Widget . This article will provide a walkthrough of adding new Chat Agents.
Steps
Launch the Chat Admin Portal .
Click on ...
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Part 1: Get the Widget ID
To enable Chat you first need to obtain the Widget ID directly from the Chat Admin Portal .
Steps:
Launch the Chat Admin Portal .
Log in to the Admin Portal with your credentials.
Click...
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Created On: 08/01/2018
in Getting Started General You can implement various password policies to help increase the security of your Issuetrak site. Behind the scenes, Issuetrak uses substantial protections to avoid the compromise of sensitive customer data. Different mechanisms are employed based o...
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Outgoing Email settings govern Issuetrak's connectivity with outbound mail servers, behavior concerning linked attachments, logging retention, behavior surrounding outgoing email, and (to a lesser extent) the content of outgoing email.
How t...
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Did you instead want to know how to add Issuetrak to your mobile device's home screen? You can find out about that here .
When you access the system from a mobile device, you will see the Mobile formatted screens. Here you have the abili...
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These optional settings allow you to change the appearance of the site to match your company specifications. You can choose which ones you want to adjust and which ones to leave set to the Issuetrak defaults.
Click the gear icon in the up...
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This section allows you to set system-wide parameters. You can leave these set to the Issuetrak defaults or adjust as needed at any time.
Be advised, this page requires SysAdmin permission to access and maintain, and will be unavailable if...