New Articles

  1. Web Server Migration

    This article provides steps for completely migrating Issuetrak from one Web server to another.
  2. Web and SQL Server Migration

    This article provides steps for completely migrating Issuetrak from one set of Web and SQL servers to another.
  3. How to Integrate Power BI with Issuetrak

    It is possible to use the Scheduled Reports feature to send a Scheduled Report in CSV format to an email account that is monitored by Microsoft OneDrive. Power BI can then be connected with OneDrive to pull your reports and then process them in any ...
  4. API - Elevating NLog

    The following steps can be used to help provide more feedback when encountering API problems such as "Authorization Failure" on API procedures or within the Swagger UI. Your site must be on a minimum version of Issuetrak 11.4.1 in order for these st...
  5. Mass Updates

    This article describes how to update a large number of specific issues (Mass Update), as well as how to delete a large number of specific issues (Mass Delete).
  6. Test Site Creation

    It is desirable in most server environments to experiment with new software well before it is deployed in Production. This allows your IT team to determine whether the environment meets the application's System Requirements , find and take note o...
  7. Configuring Services and Scheduled Tasks

    Issuetrak uses a combination of Windows services and scheduled tasks to continuously provide features and functionality: Feature Name Service or Task? Automatic Asset Updates Scheduled Task...
  8. Webform Limitations

    Issuetrak Webforms are a great way to let users submit issues without needing to log in. They simplify the process and don't require any training for the end user. However, like any tool, Webforms have some limitations. Here are the most significa...
  9. Cloud Vanity URL Overview

    An Issuetrak Cloud site URL will typically have a format similar to https://yoursite.issuetrak.com. However, it is possible to have a URL with your company’s domain instead. For example: If your company’s name is “yoursite”, you might be...
  10. Webforms Requirements

    Issuetrak Webforms Requirements release date: 5.30.2019 Issuetrak's Webforms integration requires several conditions to be present, but there are differences between the deployments for Premise and Cloud customers.  Below we will list t...