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Created On: 10/23/2026
in Using Issuetrak General We've received inquiries from some customers concerning our use of PHP in Issuetrak, and whether it is vulnerable to CVE-2026-109618 and CVE-2026-109619 .
These vulnerabilities concern the use of PHP. We do not use PHP in our code. Thus,...
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Issuetrak has a handful of Accessibility-related settings. These settings can be enabled by any Administrator with the Sys Admin parameter. To activate these options:
Click the gear icon in the upper right > click Defaults beneath Sys...
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Beginning with release 18.1, Issuetrak offers an AI Note Assistant. When enabled, this feature makes an "AI Assistant" dropdown available in the note editor to choose from several possible transformations of any note that you are adding or editing. ...
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If your Issuetrak site is using AI integration, you might want to track usage of it, as AI token usage often comes with a cost from your AI provider.
You can do so by clicking the gear icon in the top right to open the Settings lightbox, th...
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Beginning with release 18.0, Issuetrak offers AI article summarization. When enabled, this feature allows agents in your site to click a "Summarize" button to have a brief summary of the issue they're viewing appear in a text box at the top of the i...
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Issuetrak 18.0 introduced AI Integration, which allows you to:
Configure your instance of Issuetrak to communicate with an AI provider
Select any model available to you by that provider
Use both the provider and model you selected w...
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This guide provides administrators with the necessary steps to manage users who are no longer needed within Issuetrak.
Whether a user has left the company and you need to prevent issues from being assigned to them, or you simply want to clean u...
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Created On: 04/22/2026
in Trust Center General Public-facing sites are exposed to DoS attacks. If your Issuetrak site is public-facing, then you might want to mitigate the potential impact of such attacks by implementing rate limiting.
Issuetrak's deployment tools support deploying a site ...
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Overview
Issuetrak 17.6 introduced support for high availability (HA) environments. This page provides the requirements for deploying Issuetrak in an HA environment. Please note that these requirements are in addition to the other requirements...
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Issuetrak 17.6 introduced support for deployments in the Azure hosting environment. The requirements and peculiarities specific to deploying Issuetrak in an Azure hosting environment are provided here. Please note that these requirements are in add...