New Articles

  1. About Report Writer

    Report Writer is one of the most important features of Issuetrak. This article will help you get to know the report writer’s terms, capabilities, and why we use this feature. This feature gives you the ability to construct queries to gather da...
  2. How to Configure Active Directory Single Sign On

    This article explains how to configure Active Directory (AD) Single Sign-On (SSO) functionality with Issuetrak. With this feature enabled, the browser will automatically log in with the current user's Windows credentials. Prerequisites ...
  3. Rolling back to AD from AD Federation Services

    Information This article provides steps for a scenario where it is necessary to roll back to using AD/LDAP instead of AD Federation Services (AD FS). The product prevents any domain from being authenticated by both AD and AD FS simul...
  4. Migrating to AD Federation Services

    This article provides steps for migrating a site with AD/LDAP-authenticated users to AD Federation Services.  If you don't have AD configured but would like to configure AD FS, please see this article . At a high level, the followin...
  5. About Active Directory Federation Services (AD FS)

    Active Directory Federation Services (AD FS) is a framework for authenticating users to an application without direct communication with a domain controller. This is a better and more secure way of implementing authentication for Issuetrak because: ...
  6. Preparing AD Federation Services for use with Issuetrak

    Information This document is a guide to configuring Active Directory Federation Services (AD FS) 2019 for use with Issuetrak. Prerequisites You must have the following information on hand before beginning this process: You...
  7. How to Use Round Robin

    Information Whether you're just learning about Round Robin for the first time, or you've just enabled it for a group in your instance of Issuetrak, you'll want to know what you can use this feature for. This article will discuss a f...
  8. About Round Robin

    Information Round Robin is a feature that takes each issue assigned to a group and re-assigns it to one of the group's members.  Round Robin is implemented as an attribute that can be turned on for groups.  How does Round ...
  9. Sending Email Notifications via SMS

    Information Every cell phone carrier (such as Verizon, T-Mobile, etc.) has a special email address set up so that their subscribers can receive text messages sent as emails. Since Issuetrak sends out emails, this means Issuetrak can send text m...
  10. Standard Issuetrak Webform

    Our standard Issuetrak webform is a simple, 8 field webform that always maps to the same 8 fields in Issuetrak. This basic webform option is perfect for organizations looking for a webform with straightforward capabilities, or for a budget-friendly ...