New Articles

  1. Entered Date vs Submitted Date

    Users with the appropriate permission can change the “Submitted Date” while submitting an issue. This article provides an explanation of the difference between the "Submitted Date" and "Entered Date." Entered ...
  2. Issue Submission Methods

    Issuetrak provides the ability to determine which method was used to create an issue. The Submission Method can be found: Via the Report Writer in the Issues Dataset On the View Issue or Edit Issue screens, if the Custom Screen in...
  3. Troubleshooting the Active Directory Module

    This article details troubleshooting tips for Active Directory accounts not being able to log into Issuetrak. Steps If users can pull up Issuetrak login page, but cannot get past the screen with their credentials, we would need to verif...
  4. HTML Enhancement Options

    When using Issuetrak, the look and feel of the site are important as it helps provide additional information or better expresses the usage and usability of the site for your users.  Whether this is the login screen having additional text or ima...
  5. Closing Surveys

    A survey, once complete, can be closed to prevent additional surveys from being sent to users and prevent any pending surveys from being added to the results. Surveys can either be manually closed or will close automatically based on the Survey...
  6. Migrating to Azure AD

    This article provides steps for migrating a site with AD/LDAP-authenticated users to use our Azure AD integration.  If you don't have AD configured but would like to configure Azure AD integration, please see this article . At a hig...
  7. About Azure AD Integration

    Issuetrak offers integration with Azure AD via the Identity Management area of the product.  The advantages of utilizing Azure AD with Issuetrak are very similar to those from using AD Federation Services:  Issuetrak never has the...
  8. About Issue Attachments

    Issue attachments are files that can be uploaded to issues. These files can then be downloaded and distributed in relation to the issue. This feature allows you to add supporting information to issues and knowledge base articles. Ther...
  9. Issuetrak's Release Pipeline

    You might be curious about how Issuetrak's release pipeline works.  This article serves to answer some common questions we get about this. Does Issuetrak have a product roadmap? Yes!  Have a look here for the latest gl...
  10. How to Use Issue Hub

    Before we can explain how the Issue Hub works, let’s discuss what the Issue Hub is!   So What Is the Issue Hub? The Issue Hub is a control panel where Issuetrak Users can see and manage their Issues at a glance. It is shipped ...